Loss Containment Servicing Representative
About The Position
Building a career at Commerce is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. This role will be onsite during training and will transition to a hybrid schedule afterward.
Requirements
- Excellent customer service skills
- Ability to ask questions, offer solutions, retain information and apply details to future situations
- Ability to maintain a high degree of confidentiality
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
- Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
- Basic level proficiency with Microsoft Word, Excel and Outlook
- High School Diploma or equivalent combination of education and experience required
- 1+ year data entry or administrative experience required
Nice To Haves
- Loan Servicing experience preferred
Responsibilities
- Perform administrative tasks, including the input of data into the departmental databases
- Generate and send notices/letters/statements as requested by Loss Containment staff
- Update system of record with returned mail status
- Process, sort and deliver inter office mail and faxes
- Route credit bureau disputes to the Regulatory Risk team
- Prepare and upload items for imaging and document retention
- Perform payment processing for direct-receipt payments
- Perform other duties as assigned
Benefits
- employer sponsored health, dental, and vision insurance
- 401(k)
- life insurance
- paid vacation
- paid personal time
- career development
- education assistance
- voluntary supplemental benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
