Lopes Pre-Evaluation Coordinator

Grand Canyon Education•Phoenix, AZ

4d•Onsite

About The Position

The Lopes Pre-Evaluation Coordinator has responsibility for assigning incoming work requests, balancing load of work requests, handling complex work requests and performing work requests as part of daily workload. This lead role is customer-focused and supports the enrollment process, effectively and efficiently, with high attention to detail and strict adherence to GCU requirements while ensuring a positive and seamless experience for prospective transfer students.

Requirements

Bachelor’s degree required
Provide high-level customer service to internal and external customers.
Ability to manage team to meet strict response deadlines and create environment whereby team understands the criticality of meeting deadlines.
Good planning and organization skills with attention to detail and high level of accuracy.
Strong logical reasoning and ability to perform multiple tasks in high volume, frequent interruptions work environment.
Ability to initiate ideas to streamline and improve operational processes and analyze and interpret information.
Ability to determine most appropriate course of action within sphere of decision making to resolve problems, which may be customer issues or operational process issues.
Commitment to quality and data integrity.
Ability to multi-task and adapt to changing priorities.
Excellent interpersonal skills and professional demeanor.
Ability to work in a team environment in a collaborative and cohesive manner.
Proficient with computer operation and software databases.
Compliance with company, state, and federal regulations and policies.

Nice To Haves

Previous experience in an Academic Records Department in transfer analysis preferred

Responsibilities

Completes complex transcript evaluations
Serves as the first point of assistance to student-worker team members
Performs quality checks on transcript reviews; daily, weekly, or as needed to ensure operational efficiency as well as compliance with all governing regulations
Ensures all team members follow all operational steps to ensure operational efficiency and excellent customer service
Assists with training student workers and provides daily feedback to ensure operational efficiency and continuous learning.
Communicates with internal and external customers in a professional and timely manner.
Recommends automation, process, and technique improvements and development for continuous improvement and efficiency.
Daily oversight of team of student workers which rotates depending on the students’ work schedule
Ensures all student workers are engaged productively in handling work assignments.
May assist with other processes or job duties as assigned.