Long-term Internship - Customer Training

Airbus•Grand Prairie, TX

7d•Onsite

About The Position

Airbus Helicopters is looking for a Long-term Intern (multi-semester) to join our Customer Training Team based in Grand Prairie, TX. This person is responsible for evaluating business processes, identifying deficiencies/inefficiencies, and designing and implementing innovative business solutions/processes to improve business operations using our new Google platform within the Airbus Helicopters Customer Training Department.

Requirements

Must be currently local & attending school in the DFW metro area as this is a multi-semester, onsite work opportunity
High School Diploma
Current enrolled in relevant university degree program
Proven customer service experience
Authorized to Work in the US without current, or future, need of visa sponsorship
Able to collaborate with others from a diverse set of backgrounds
Able to resolve conflict and treat colleagues and customers in a professional manner at all times
Detail oriented, but also able to focus on the big picture
Ability to communicate effectively in verbal and written form in English
MS Office proficiency
Web-based application proficiency
Ability to work in the US without current, or future, need of visa sponsorship/work authorization is required for this position.

Nice To Haves

College credits in accredited business, education, and/or media program of study
Knowledge of learning management, and/or data management applications
Bi-lingual proficiency in Spanish, French, and/or German
Learning Management System knowledge

Responsibilities

Identify system integration deficiencies and cross-platform challenges
Provide recommendations for automation of manual tasks
Optimize scheduling platform (visual planning) with AHTA platforms
Review our access to Wi-Fi compared to the local university and applicable access
Align the Concur platform with customer requested travel collaborating with Accounting/BCD
Evaluate our customer training course outline by contrasting to a technical college course outline offered by the university
Directly support data governance initiatives
Support compliance processes
Recommend solutions to optimize business operations
Assist in crafting and deploying process improvements for the collection and retention of customer information and training documentation
Review a sample online course
Provide outstanding customer service to all customers who enter our facility
Assist administration team with customer service oriented tasks
Other duties as assigned.