Logistics Warehouse Operations Lead

Agilent Technologies•Memphis, TN

About The Position

The Logistics Warehouse Operations Lead oversees the daily execution and performance of a third-party logistics (3PL)-run warehouse, ensuring service, cost, quality, and safety targets are met. The role is the primary interface between Agilent RLC-Americas and the 3PL provider, driving operational and process excellence, compliance, and continuous improvement across warehouse activities. The position also supports program management for 2810 and analysis of business problems, development of business system or process recommendations, and implementation of solutions. It may contribute to business systems planning and act as a liaison to IT. The role may involve significant project management, including planning, resourcing, staffing, progress reporting, issue resolution, budget and schedule monitoring, task assignment, and delivery of results. It ensures effective communication across teams and keeps management informed of progress and business-impacting issues or changes.

Requirements

Bachelor's or master's degree required.
At least 8 years of relevant experience.

Nice To Haves

Engineering degree preferred.

Responsibilities

Oversee the 3PL's inbound, storage, picking, packing, and outbound operations.
Ensure service-level targets, including order accuracy, cycle time, and on-time delivery, are consistently achieved.
Track and manage KPIs for inbound (D2S), order fulfillment (CRDD and on time), DEFOA DDPM, inventory accuracy, outbound claim NCM, and warehouse throughput and productivity.
Conduct regular business reviews and performance scorecard assessments with the 3PL.
Partner with 3PL leadership to improve labor productivity and space utilization.
Identify cost-reduction opportunities without compromising service levels.
Support implementation and optimization of warehouse systems, including WMS, automation, and robotics as applicable.
Champion Lean/Six Sigma initiatives to improve efficiency and reduce waste.
Ensure the 3PL meets EHS, regulatory, and quality standards; promote a strong safety culture and audit readiness.
Collaborate with Transportation, OM, Planning/Procurement/Manufacturing, and other internal teams to support end-to-end workflow.
Serve as the liaison between internal teams and the 3PL and as the day-to-day operational contact for the 3PL partner.
Manage escalations, align operational goals, and ensure contractual obligations are fulfilled.
Analyze and evaluate user business problems and develop business system or process recommendations, including defining problems, evaluating requirements, and implementing systems or processes.
Participate in business systems planning to define or upgrade business applications or functional solutions, and potentially serve as a business liaison to IT.
Manage internal non-technical business projects from initiation through completion, including planning, resourcing, staffing, progress reporting, issue resolution, and delivery.
Interpret requirements, identify project scope, plan and direct schedules, monitor budgets, assign tasks, and track performance and milestones.
Recommend schedule changes, cost adjustments, resource additions, or scope changes.
Communicate effectively across teams and functions and keep management informed of progress, key issues, and changes that may affect the business.