Logistics Technical Lead

C.H. Robinson•Houston, TX

1d•Remote

About The Position

C.H. Robinson is seeking a Logistics Technical Lead to oversee and enhance critical operational processes for high-security shipments, including radioactives and explosives. In this role you will manage U.S. document compliance, coordinate export filings, and ensure strict adherence to national security protocols. You will drive process alignment across global regions, proactively identify automation opportunities, and implement solutions that reduce manual work. In this role you will collaborate closely with internal teams and customers to monitor, assess, and optimize logistics workflows for efficiency and compliance. You will play a key role in transitioning operations toward future-state process maps and supporting ongoing technical training.

Requirements

Bachelor’s degree in International Business or Logistics
Minimum 8 years of experience in Logistics/Freight Management control tower operations including at least one – air, ocean, ground, parcel mode experience
Fluent in English (written and verbal)

Nice To Haves

Strong affinity with technology solutions and confident in customer facing environments
Understanding of operating processes and capabilities, business process standardization and enabling technologies
Advanced knowledge of Microsoft Suite of tools , Excel, PPT, Word, Visio, Power BI
Flexible and effective communication skills and the ability to communicate appropriately within the organization; this includes written and verbal communications
Additional languages a benefit
Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
Values a diverse and inclusive work environment

Responsibilities

Oversee and enhance critical operational processes for high-security shipments, including radioactives and explosives.
Manage U.S. document compliance.
Coordinate export filings.
Ensure strict adherence to national security protocols.
Drive process alignment across global regions.
Proactively identify automation opportunities and implement solutions that reduce manual work.
Collaborate closely with internal teams and customers to monitor, assess, and optimize logistics workflows for efficiency and compliance.
Play a key role in transitioning operations toward future-state process maps.
Support ongoing technical training.
Creation/deactivation of users in Navisphere/Integration.
Reporting setup/maintenance/distribution.
Set up C.H. Robinson internal systems, for example: Nav Online and Nav Carrier Small Parcel Config Tool and Exceptions, Navisphere Ocean (MRM, etc), Complex Load Build Profiles, Spotbid, Dock & Yard manager.
Troubleshoot system, master data, EDI (Doc tracking, EDI Audit Log, etc), and API (SP Config Tool, Kibana, etc).
Ticket submission & follow up (INC’s, eBiz, IDEA, and PRB tickets, etc).
Testing & training documentation – participation in ‘train the trainer’ sessions for new functionality and customer implementation projects.
Train internal and external users on functionality.
Active involvement in UAT testing.
Create working instructions for new features/development where required.
Create test scenarios if needed to reproduce an issue.
Create documentation e.g. working instructions / manuals to distribute to internal/external users and frequently asked questions (FAQs) from Ops to distribute to users.
Manage change requests and involvement of requirements gathering for new enhancements.
Test new functionality after Tech team validates functionality.
Train internal/external users of new functionality and/or reporting tools.
Support the Rating team with rate analysis, formatting, templates and upload.
Create standard templates for customer Monthly Operational Review.
Create standard reports for performance monitoring.
Train customer users on BI tool.
Perform other duties or responsibilities as assigned according to the team and/or country specific requirements.

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Broad range of career development, networking, and team-building opportunities