Logistics Supervisor (2nd Shift)

Crescent•West Chester, PA

4d•Onsite

About The Position

The Logistics Supervisor serves as a liaison between the GE Warehouse Leadership and the GE operation. The position is responsible for leading operational and/or support departments including all aspects of shipping and receiving, scheduling, inventory management, and quality management. The Logistics Supervisor upholds all QMP’s and work instructions. Responsible for instilling and maintaining good relationships and working conditions with all Crescent People and Customers both inside and outside of the account through proper execution and championing the Crescent Way. Ensure that all Crescent People consistently produce acceptable productivity, quality, and safety results. This role requires the oversight and purchasing of shipping materials, office supplies, and department needs. Assures compliance with OSHA, MSDS, ASI, ISO, and SQF regulations. Ensure that payroll is processed correctly and all times for direct reports are captured accurately in time management and payroll systems. Champion of lean and continuous improvement strategies including but not limited to Leader Standard work, Value Stream Mapping, and process improvements. As a key leader, the operations lead will support the Business in operating as outlined in the Crescent Way and 3P’s: Purpose, Process, People, while building on our Culture of: Doing It Right, Doing It Safe, Doing It Well.

Requirements

High school diploma or equivalent plus 2 years related experience or the equivalent.
Ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.
Ability to communicate with facts, and to balance talking with listening.
Be able to speak with supplier account managers as well as those within customer service and quality to complete daily task and ensure the completion of department goals.
Ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day.
Reliable in attendance and punctuality; completes assigned responsibilities to satisfaction; follows through with commitments.
Cooperative and responsive to the needs of co-workers and team members; courteous and respectful in dealing with others.
Follows rules and code of conduct at work; demonstrates an ethical behavior at work.
Strong likelihood to stay with a company; level of commitment to job or organization.

Nice To Haves

Experience leading teams or projects preferred.
Associates Degree in Business or technical field.
Experience managing account financials, staffing, and budget requirements.

Responsibilities

Serve as a liaison between GE Warehouse Leadership and GE operation.
Lead operational and/or support departments including shipping and receiving, scheduling, inventory management, and quality management.
Uphold all QMP’s and work instructions.
Instill and maintain good relationships and working conditions with all Crescent People and Customers.
Ensure consistent acceptable productivity, quality, and safety results from all Crescent People.
Oversee and purchase shipping materials, office supplies, and department needs.
Assure compliance with OSHA, MSDS, ASI, ISO, and SQF regulations.
Ensure payroll is processed correctly and all times for direct reports are captured accurately.
Champion lean and continuous improvement strategies.
Support the Business in operating as outlined in the Crescent Way and 3P’s.
Ensure safe and well-maintained work environment and conditions.
Actively participate in Safety Committee activities and initiatives.
Cultivate and promote a Safety-First Culture.
Continually seek out and remove all forms of risk.
Evaluate candidates and select the best cultural and competent fits using STAR.
Act as a liaison to shipping/warehouse associates and leads, ensuring all order and work requirements are successfully communicated.
Maintain an open line of communication with the customer.
Work closely and harmoniously with fellow team members and members of management.
Maintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient manner.
Positively contribute to a team environment by fostering a culture of respect, clear and concise communication, acts with humility, and one that embodies SCARF.
Ensure all customer touch points and communications are positive.
Understand and implement Crescent policies and procedures.
Utilize cross training to progress their Crescent People as well as themselves.
Maintain productivity standards as dictated by department KPIs and goals.
Maintain a good knowledge of all Crescent supplies, always maintaining proper stock levels.
Maintain a monthly performance log for all Crescent Team Members.
Use Microsoft Office applications to communicate daily tasks, KPIs, conduct daily business, and all other key reporting indicators.
Maximize site capacity and output capability through the planning and scheduling of all resources.
Assess/verify the ongoing need for resources.
Work with other departments and utilize tools and resources to drive a lean culture.
Lead projects to eliminate waste and defects within the department.
Validate the use and continuous improvement of all production and operational processes.
Execute quality management of material through controlling customer hardware and proper execution of QEMs.
Ensure proper documentation is kept and maintained of processes and procedures.
Utilize account tools and ERP system to act quickly and execute QEM management in a timely manner.
Assist with ISO program management.
Assist with FOD and parts awareness training.
Maintain files for Quality Event Management.
Log non-conforming parts when applicable.
Ensure the root cause for all escapes is identified and corrected.
Work with PQEs to identify part disposition and/or conformance issues.
Ensure current and accurate inventory control for each account.
Ensure that there is no cross contamination of parts between accounts.
Complete Supervisor Cycle Counts as applicable.
Ensure Inventory accuracy goals of account are met.
Be able to report out on Inventory metrics and speak to open action items.
Respond promptly to client requests via phone or email in a professional, courteous manner.
Process shipping document amendments and kit matrices upon request.
Cultivate teamwork with the customer, working together to build a relationship of trust and problem solving.
Understand the nuances of each customer and their needs.
Report well documented and accurate metrics – DSR’s and KPI’s.
Build a strong reputation with our customer as being a customer centric business leader/supervisor.
Operate with a reporting system/tools ensuring the complete integrity of all data.
Improve organizational efficiency and waste reduction through Continuous Improvement.
Support financial targets by running a productive, quality, and safety-minded department.
Identify and champion change opportunities, adept at countering resistance to change and an advocate for continuous improvement.
Follow up to ensure quality task completion.
Provide direction and rally team impetus, forge teams.
Provide constructive performance feedback.
Willingness to make personnel changes.
Develop readiness for delegation to others and then delegate to others.
Willing to take calculated risks.
Provide a safe environment and support our People to reach their highest potential.
Assess and control all forms of risk.
Foster a safe environment open to new ideas, where our People’s opinions and overall well-being count.
Foster a diverse environment where everyone fits and can be successful.
Communicate clearly and concisely; balance talking and listening.
Be an effective communicator—good clarity, balanced talker, and listener.
Be patient.
Be effectively assertive and able to handle conflict and confrontation situations.
Be solution vs. blame oriented.
Exhibit a mixture of firmness and flexibility.
Have energy and enthusiasm.
Hold self and others accountable.
Optimize all our resources to efficiently and effectively perform all tasks well.
Be process-oriented: able to follow structure where it exists and create (document) structure as needed.
Be resilient: able to deal with the unexpected and not easily flustered.
Be detail-oriented: organized and follows up to ensure quality tasks to completion.
Be a systematic trainer, willing and able to develop people.
Exhibit a good work ethic, task-focused and willing to extend extra effort.
Be able to follow structure where it exists and create structure where it does not.
Be resilient—able to deal with the unexpected, not easily flustered.
Have a sense of urgency.
Follow up to ensure quality task completion.
Conduct positive and constructive communication to all associates regarding work schedules and activities.
Conduct effective communications with the GEA warehouse supervisor at beginning, middle, and end of shifts.
Be self-motivated to achieve targets and to seek out improvements and accept and embrace change.
Manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day.
Be reliable in attendance and punctuality; complete assigned responsibilities to satisfaction; follow through with commitments.
Be cooperative and responsive to the needs of co-workers and team members; courteous and respectful in dealing with others.
Follow rules and code of conduct at work; demonstrate ethical behavior at work.
Demonstrate a strong likelihood to stay with a company; level of commitment to job or organization.