Logistics Supervisor

Quest Diagnostics • Town of Amherst, NY

11d • $63,000 - $70,000 • Onsite

About The Position

This role involves leading people and processes to create an environment where employees can contribute their best. Key responsibilities include hiring, training, workforce planning, coaching, developing, and providing feedback to employees. The position also focuses on continuous improvement of processes and workflows, and maintaining two-way communication with employees. The Logistics Supervisor is expected to promote and encourage a safe and professional environment in all supervised areas, oversee day-to-day departmental operations, demonstrate organizational commitment, and promote a positive image to employees.

Requirements

• 1-5 years Supervisory or leadership experience
• Work with Microsoft Outlook, Word, PowerPoint, and Excel at a basic level.
• Work with OSP, QDTrac, PeopleSoft, and other Quest Diagnostics IT systems at a proficient level
• Demonstrates the ability to quickly find common ground and solve problems for the good of all
• Can represent interests of the company
• Can solve problems with peers with a minimum of noise
• Carries a positive attitude and is seen as a team player.
• Cooperative
• Easily gains trust and support of staff and peers
• Communicates clearly and encourages collaboration.
• Influences those around them
• Cool under pressure; does not become defensive or irritated when times are tough
• Personally committed to and actively works to continuously improve themselves and their staff
• Delegates well and is successful in developing others
• Dedicated to meeting the expectations and requirements of internal and external customers
• Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization.
• Can be counted on to meet goals successful.
• Supervises non-exempt frontline Logistics Staff including RSRs, Specialty RSRs, Advanced Float RSRs, Advanced Trainer RSRs and Group Leads
• High school diploma/GED strongly preferred, or commensurate work experience required.
• Valid State driver's license with a driving record that meets Quest Driver's Safety requirements (Required)

Nice To Haves

• 2-4 years in logistics field preferred
• Associates Degree (Preferred)

Responsibilities

• Demonstrates and promotes the Quest Diagnostics Behaviors and Values in order to contribute to the overall Vision, Goals and Strategy.
• Participate in the interview, selection and hiring of new employees that demonstrate Quest Behaviors.
• Establishes and cultivates an inclusive, motivational, enabling and performance-oriented work environment through engagement, collaboration, and transparent communication.
• Drives an environment of continuous process improvement locally by engaging employees to implement ideas that will simplify and improve their work. Supports being united as one team on enterprise continuous improvement methodologies and initiatives as appropriate.
• Excellent organization, communication, and interpersonal skills; Agile in managing concerns of internal and external customers and employees in a professional manner.
• Communicates and interacts regularly and transparently with employees; disseminates information in a timely manner.
• Responsible for performance-oriented supervision, training, coaching, and developing new employees and all staff on all job duties, compliance, and annual competency requirements.
• Prepares employee schedules; monitors employee attendance and performance; maintains adequate departmental coverage; provides corrective action and counseling as required. Prepares and administers annual performance appraisals.
• Reinforces customer-focused improvement by investigating, resolving, and responding to internal and external customer complaints efficiently and effectively using Everyday Excellence Principles.
• Organizes and leads projects both within the workgroup and with cross-functional groups, united as one team. Meets all deadlines assigned by the manager. May be required to give presentations within the business unit.
• Oversees safety, ergonomics, inventory, maintenance, and cleanliness of department (including upgrades)
• Manages daily departmental operations and workflow to meet Turn-around Time (TAT) requirements and/or deadlines.
• Regularly reviews departmental Procedure Manual and ensures compliance. Identifies the need for revisions and/or additional SOP's as indicated. Develops and implements Standard Operating Procedures.
• Ensures required trainings are completed by self and staff to meet deadlines: (i.e. Compliance, Safety, Safe Driver, etc.).
• Ensures fiscal responsibilities of the department are met. This includes implementation of cost containment programs, management of overtime, and participation in standardization initiatives and needs assessment for capital expenditures.
• Working with the Senior Supervisor/ Manager provides short/long term range planning for the logistics area in order to meet departmental requirements and client needs.
• Prioritizes logistics activities to meet deadlines.
• Works with Senior Supervisors/Managers to analyze and manage a departmental budget for manpower and operational costs.
• Responsible for the accuracy of invoice and expense coding and associated records
• Responsible for the accuracy of payroll and associated records.
• Properly maintains required records and documentation.
• Knows where to find, understands, can properly articulate and complies with company and departmental policies, protocols and procedures including but not limited to Safety, Compliance, Vehicle, Employee Handbook, and Quality Assurance.
• Demonstrates organizational commitment.
• Capable to perform all duties and responsibilities of the RSR, Sp. RSR, Adv. RSR Float, Adv. RSR Trainer and Group Leader
• Able to perform administrative duties, coordination, data-oriented activity and other professional duties
• All other duties as assigned

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED