Logistics Supervisor

Forward Air•Carlsbad, CA

5h•Onsite

About The Position

The Logistics Supervisor carries a varied set of responsibilities towards the management of fulfillment and distribution needs for a key account within a 3,000 square foot operation at a customer site. Duties include but are not limited to administering day-to-day activities to assure inbound and outbound shipments are registered and shipped out within SLA. In addition, maintaining and improving upon Quality Assurance processes, systems, and tasks to exceed expectations for our customer will be a daily occurrence. This role will play a key partnership and collaboration with the site’s Logistics manager to design, implement, and monitor functions to improve on efficiencies. This candidate will need a “role-up-your-sleeves” attitude and be willing to learn the entire business from the ground up to cover for administrative workers when they are out to assure steady flow.

Requirements

High School Diploma or General Education Degree (GED) required
5 years of warehouse and/or distribution management (or equivalent combination of education and experience)
Staff/personnel management within a distribution, warehouse, and/or 3PL facility
Adequate knowledge, experience, and/or understanding of the supply chain industry
Performance standards and KPI metric development
Safety Compliance (OSHA etc.)
DG Certification or Previous DG handling experience 2+years(49CFR, IATA)
Cultural sensitivity with managing a diverse set of workforces
Experience and knowledge of 5S, Lean, or similarly principled methodologies
Competent levels of proficiency in administrative and reporting tools/applications (Excel, Word, PowerPoint, Outlook etc.)

Nice To Haves

Associate’s/bachelor’s degree preferred
Lower-level management or supervisory experience is a plus
Forklift certification and/or license a plus
5S, Lean, or similar training/certifications

Responsibilities

Direct point of escalation for customer with direct supervision of 3+ account dedicated staff members.
Master all inbound, outbound and inventory management processes to serve as a subject matter expert for the team.
Conduct weekly employee reviews and execute the training and development of account personnel.
Oversee outbound shipping status including but not limited to BOLs, commercial invoices and navigate solutions with international logistics carriers.
Conduct daily inventory audits and oversee regular cycle counting.
Partner with receiving lead to systematically receive inbound containers and partner on special inventory projects.
Serve as POC for IT department, solving technical problems affecting operations.
Perform risk assessments, leading investigations to address quality issues.
Perform customer-facing functions including video conference meetings, presentations, and (daily) email correspondence.
Prepare monthly and quarterly KPI/metrics for the Logistics Manager on behalf of the account.
Ensure high quality performance, strict process & safety adherence, and continuous improvement.
Other related duties as assigned.