Logistics Specialist (Dispatcher)

Westcan Bulk Transport Ltd . • Edmonton, AB

18h • Onsite

About The Position

Westcan Bulk Transport is seeking a Logistics Specialist to join their highway fuel dispatch team. This role involves matching drivers, trucks, and trailers to orders, ensuring drivers have adequate hours of service, and arranging for equipment availability for fleet maintenance. The specialist will prepare trailer loading instructions, plan routes, and ensure delivery instructions are complete. They will also provide instructions and answer questions for drivers, communicate schedule requests to the Operations Manager, and check the routing of completed trips. Key responsibilities include ensuring maximum payload, communicating and updating system changes for planned orders, and taking customer orders via phone, email, and fax, entering them into the TMW system and confirming orders with customers. The role also involves entering "block" orders for seasonal business or long-term contracts, controlling load distribution, determining order fulfillment for specific time periods, and contacting customers for "fill orders" to minimize empty miles. Providing ETAs and updated information to customers when plans change is also a part of this position.

Requirements

• TMW experience is critical.
• Forward thinker - must be able to plan and foresee potential issues that may require the plan to be adjusted
• Outstanding internal and external customer service skills
• Takes ownership of work responsibilities
• Must have strong organizational and interpersonal skills as well as the ability to work under pressure and meet deadlines
• This position also requires strong communication skills
• Ability to prioritize and manage multiple responsibilities and work independently
• Willingness to adjust work week to support vacation coverage for co-workers (including weekends)

Nice To Haves

• Prior Fuel/Tanker dispatch experience is preferred
• Previous experience in the transportation industry is beneficial

Responsibilities

• Matching drivers, trucks and trailers to orders based on load requirements and qualifications while optimizing fleet resources
• Ensuring drivers have adequate hours of service
• Establishing proper last contents on equipment
• Arranging for equipment to be available for fleet maintenance
• Preparing trailer loading instructions
• Planning routes for drivers by adding route or track points as required
• Ensuring delivery instructions are complete
• Providing instructions and answer questions from drivers
• Contacting off duty drivers to provide trip instructions for next on duty status
• Communicating with drivers on any deviations with planned loads
• Communicating schedule requests to Operations Manager
• Checking routing of completed trip compared to routing instructions
• Ensuring payload is up to maximum GVW and was loaded as per instructions
• Communicating changes to planned orders and update system as required
• Monitoring total mail and keeping system up to date
• Taking customer orders by phone, email and fax and entering orders to TMW system and providing confirmation of order to the customer
• Entering “block” orders as required for seasonal business or long term contracts
• Controlling distribution of loads; determining how many orders can be filled for particular time period
• Contacting customers for “fill orders” to minimize empty miles
• Providing ETA as require and providing updated information to customers when changing plans

Benefits

• Competitive wages
• company matched RRSP/DPSP savings program
• bonus opportunity
• scholarships program for employee’s children
• referral reward payments up to $2,000 available per successful hire (certain conditions apply)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed