Logistics dispatcher - Nights
About The Position
The Customer Service Associate II is responsible for planning and scheduling driver routes as well as providing customer service support to drivers and client representatives. This individual keeps records, monitors daily logs for discrepancies, performs investigative functions and emergency planning and solves daily delivery, inventory, equipment, employee and customer issues. Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.
Requirements
- College degree/Technical Certification required in logistics, supply chain or transportation or equivalent experience
- One (1) year or more in a similar position required
- Strong verbal and written communication skills
- Strong planning and organizational skills
- Demonstrates problem solving skills
- Demonstrates analytical skills
- Possesses a high degree of initiative
- Detailed oriented with excellent follow-up practices
- Performs work independently with minimal supervision
- Ability to work independently and as a member of a team
- Must be flexible to do weekend, morning or afternoon
- Authorization to Work in Canada
Nice To Haves
- Bilingual (For Quebec locations only)
Responsibilities
- Provide customer service support to driver and client representatives in a transportation environment.
- Investigate and solve daily delivery, inventory, equipment, employees and customers issues to ensure safe and efficient completion of work
- Sequence and plan daily routing and all related activities.
- Schedule repairs and preventive maintenance service on equipment on a regular basis and as needed.
- Prepare manifests and delivery trip log for the warehouse and provide instructions of any changes to routes for loading the vans accordingly.
- Ensure that emergency orders are delivered within expected timeframes.
- Review Web TM to ensure stops are completed efficiently.
- Complete and process all required logs, database and driver paperwork and segregate discrepancies from completed trips as required;.
- Assist Logistics Supervisor or Logistics Manager in areas of quality control for driver administration, compiling location reports and dispatching such as weekly payroll, timecards, log book, billing information, accident and incident report and other reports, as needed.
- Determine daily workloads and allocate drivers accordingly, utilizing the appropriate systems.
- Identify opportunities to improve operations and make suggestions.
- Performs other duties as assigned.
Benefits
- 10 days of Paid Time Off upon hire
- Excellent benefits package after 30 days (Medical, Dental & Vision)
- Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
- Employee discount of 15% on Ryder stock
- A safe, friendly and respectful work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
