Logistics Services Administrative Assistant

Hermes Worldwide Inc•Commerce City, CO

4d•$48,000 - $65,000•Hybrid

About The Position

Responsible for providing exceptional customer service to all clients, potential clients and team members while ensuring proper planning, ground logistics, and execution of all meetings and events booked with Hermes Worldwide while utilizing selling techniques to ensure we capture all bookings now and future while maximizing revenue. This role requires an administrative professional with a solid background in logistics, supply chain management, or fleet dispatching who can independently oversee operations and take on logistics management for small groups.

Requirements

Strong background in logistics, ground transportation, or supply chain operations encouraged.
Ability to take on and manage small group accounts, manifests, and logistics scheduling independently.
Excellent oral and written communication skills.
Customer service and teamwork focused.
Acts independently and resourceful in problem solving.
Strong time management skills and the ability to multi-task.
Strong technical capacity.
High school diploma or higher, continuing education preferred.
A solid background or educational emphasis in logistics, fleet operations, or supply chain management is strongly encouraged.
Entry-level with a degree in a related field or two plus years' experience in logistics coordination, event planning, sales and customer service skills.
Proficient in Microsoft Office & Google G-Suite Productivity Apps

Nice To Haves

Experience managing small groups or project coordination preferred.

Responsibilities

Provide exceptional customer service to assigned accounts, groups, and events.
Ensure meticulous planning, coordination, and flawless execution of transportation for all assigned events.
Provide accurate quotes for events and convert them into reservations in the system.
Maximize revenue through effective sales techniques, securing bookings promptly, and fostering client satisfaction that drives referrals and repeat business.
Has a positive attitude and provides courteous, friendly service to internal and external clients, by responding promptly and efficiently to inquiries, requests and complaints.
First point of contact on Events phone line and email inbox. Utilize selling techniques and listening skills to generate and capture all inquiries; look for additional revenue opportunities by asking for future event bookings. Attempts to persuade customers to reconsider cancellations.
Independently manage, coordinate, and execute logistics for small group bookings and events, serving as the primary point of contact for client manifests, itinerary routing, and operational updates.
Assists the Logistics team with administrative tasks including, but not limited to, securing parking meters, signage, travel arrangements, ordering meals and beverages per client request.
Assists with proposals and contracts process including, but not limited to, obtaining affiliate/partner rates, entering manifests, and creating contracts with proposal tools utilizing quotes from coordinators.
Monitor Credit Card Authorizations.
Manage lead log and assign new leads to coordinators equitably.
Create new accounts in the appropriate systems.
Perform audits including, but not limited to, Group calendar, CDFs, and company CRM.
Participate in weekly internal group meetings.
Provide basic office computer/tech support; work with tech vendors to resolve issues.
Provide a company "presence" at off-site venues, including weekly rotations at the Gaylord Resort.
Assist with group requests and duties when team members are on vacation.
Protect company assets and confidential information in accordance with company policies and procedures. Including, but not limited to, client, credit card, team member and proprietary company information.

Benefits

Competitive salary range: $48,000 to $65,000 (paid hourly with the opportunity for overtime)
Quarterly Commissions based on revenue generated
401(k) with year-end profit-sharing
Up to 2 weeks of paid vacation time
Comprehensive benefits package including health, dental, vision, life insurance, short-term disability, critical illness, and accident
LegalShield
Corporate Impact Home-buying assistance
Opportunity to work from home one day per week
"Bring your Dog to Work" days
Supportive team environment with a focus on collaboration and assistance.
Professional work environment and fun company-branded gear
Opportunities for advancement within the organization.