Logistics & Sales Operations Specialist - Bilingual in Korean MUST

SBT Global • Costa Mesa, CA

4d • $80,000 - $85,000 • Hybrid

About The Position

The Logistics & Sales Operations Specialist leads U.S. supply chain, logistics, and sales administrative operations, managing the product movement lifecycle from import/export compliance and 3PL warehouse management through sales order processing, customer account support, and revenue-related administration. The role serves as a bridge between internal sales teams, external partners, 3PL providers, and Korea Global HQ, supporting operational excellence, accurate inventory flow, and seamless sales execution.

The position oversees day-to-day warehouse operations, international and domestic freight activities, shipping performance and cost improvements, and end-to-end order administration across DTC, wholesale, and retail channels. It also maintains sales and inventory data in ERP systems and coordinates with U.S. Sales and Marketing teams and Korea Global HQ on demand forecasting, product availability, and order priorities.

Requirements

• Bachelor’s degree in supply chain management, logistics, business administration, or a related field.
• At least 5 years of progressive experience handling both logistics operations and sales administration or support.
• Bilingual proficiency in English and Korean.
• Hands-on experience with purchase orders, warehouse coordination, inventory management, and inbound and outbound logistics.
• Familiarity with import/export processes, freight forwarding, customs documentation, and international shipping.
• Strong organizational skills and attention to detail, with the ability to manage multiple orders, shipments, and priorities simultaneously.

Nice To Haves

• Experience in beauty, skincare, medical aesthetics, healthcare, or consumer packaged goods (CPG).

Responsibilities

• Oversee day-to-day 3PL warehouse operations, including inbound receiving, outbound fulfillment, inventory control, and regular stock reconciliations.
• Coordinate international air and ocean shipments with freight forwarders and customs brokers, and manage trade documentation including bills of lading, commercial invoices, packing lists, and FDA entry records.
• Negotiate and manage domestic and international carrier relationships, optimize shipping routes, track deliveries, and resolve transit delays or shipment claims.
• Analyze logistics performance and freight costs, and implement improvements to shipping speed, accuracy, and cost-efficiency.
• Manage end-to-end sales order entry, invoicing, fulfillment tracking, and proof of delivery across DTC, wholesale, and retail channels.
• Support account setup, vendor onboarding, customer inquiries, return requests (RMA), and sales document maintenance.
• Maintain master data, enter sales contracts and orders into ERP systems, and generate regular sales performance and inventory status reports.
• Coordinate with U.S. Sales and Marketing teams and Korea Global HQ on demand forecasting, product availability, and order priority schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level