Logistics Representative

C.H. Robinson•Eden Prairie, MN

5d•Onsite

About The Position

As a Logistic Representative, you will be the primary point of contact for customer representatives within the network, acting as the liaison between customers and the capacity team responsible for booking loads. You will own the load lifecycle from start to finish, including order entry, load creation, and managing any exceptions that occur during execution. The individual responds to customer inquiries and requests, ensures timely communication and issue resolution, and manages a portfolio of customers to deliver consistent, high-quality service.

Requirements

High School Diploma and/or GED
Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics
Minimum 1 year of prior experience working with and troubleshooting information systems
Ability to work flexible schedule on occasion, including overtime hours when requested
Ability to travel up to 5% (domestic and/or international)
Fluent in English and the primary language of the applicable region

Nice To Haves

Bachelor’s degree from accredited college or university
Excellent customer service skills
Proficient in Microsoft Office Suite of programs
Ability to present to a variety of audiences
Strong written and verbal communication skills
Ability to think critically, analyze data and solve problems quickly and accurately
Ability to work in a team oriented and fast-paced environment
Ability to prioritize and handle a variety of tasks
Continuous improvement mindset
Ability to adapt to an ambiguous and changing environment
Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
Values a diverse and inclusive work environment

Responsibilities

Ensure Transportation arrangements are made for shipments by monitoring customer load board and information flow in the Transportation Management System.
Maintain any team mailboxes.
Perform relationship and knowledge-based exception management to any pre-defined processes.
Document and organize existing standard operating processes.
Learn multiple job functions within assigned team.
Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers.
Meet operational metrics.
Conduct CHR systems trainings to external CHR customer representatives.
Manage reconciliation of daily, weekly, monthly, and quarterly reports.
Make fact-based suggestions on how customers can achieve their goals in utilizing CHR by understanding CHR’s value proposition.
Act as a resource and support for peers when needed.
Understand and utilize CHR’s project-based delivery model to find process improvements and cost savings within area of responsibility and/or team.
Other duties or responsibilities as assigned according to the team and/or country specific requirements.

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Career development, networking, and team-building opportunities