Logistics Planner

J.B. Hunt Transport Services, Inc.•Lowell, AR

1d•Onsite

About The Position

Under general supervision, executes load assignments to meet customer requirements for on-time, safe, damage-free delivery of freight in a cost effective manner. Optimizes assets and drivers to meet customer requirements, service levels, revenue and profitability goals, and driver needs. Manages external carriers to minimize costs and maximize customer service levels. Incumbent must be able to work any shift to satisfy the demand for flexibility of scheduling to ensure operational success. This includes, but is not limited to, day shifts, night shifts and weekend shifts.

Requirements

High school/GED with 3-4 years experience in transportation/logistics, business administration, account management, and/or equivalent military experience
Ability to understand, monitor, update, or enhance existing business or work processes
Ability to promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business
Accurately analyze situations and reach productive decisions based on informed judgment
Understanding of the importance of meeting or exceeding established targets and ability to drive critical activities to completion
Ability to consistently travel to account & customer locations
Proven experience in establishing and maintain healthy working relationships with clients, vendors, and peers
Experience in Microsoft Programs (Excel, Word, Access, PowerPoint, Outlook)

Nice To Haves

Bachelors Degree WITH 4-5 years of experience in the Transportation/Logistics industry
Experience in fostering strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement
Knowledge of the J.B. Hunt's vision, structure, culture, philosophy, operating principles, values, and code of ethics
Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan

Responsibilities

Assign and pre-plan freight according to DOT guidelines for drivers and external carriers according to appointment times and driver availability to meet customer requirements and increase operational efficiency to reduce overall operating cost
Verify inbound capacity details such as driver hours, due homes and trailer assignments to effectively manage utilization and the safety of our driving teams
Monitor pick up and delivery times against driver performance to maintain optimum service levels and customer satisfaction
Cultivate relationships with external carriers regarding freight availability, service issues and increase market capacity while maintaining communication with internal teams to increase volume opportunities
Coordinate with Customer Experience Reps and/or appointment team on resetting freight based on rail updates, missed appointments, etc., to protect service
Match load assignment requirements to driver's available hours to maintain hours of service and Company regulations
Meets and exceeds productivity goals for operations to minimize empty miles and maximize stops to reduce costs
Resolve service issues promptly to meet and exceed customer requirements and maximize service levels for customer retention
Coordinate equipment pools availability at customer sites, market locations and/or rail ramps to balance available assets and meet operations and customer needs
Balance freight and equipment availability in assigned markets according to capacity, customer requirements and driver needs and manage internal capacity to match freight volume
Track & interpret important customer KPIs in order to improve service execution and/or customer relationship
Provide mentorship to Manager Trainee / Transportation Managers
Improve account/location results through understanding operational performance indicators that impact financials