Logistics Outbound Analyst

Hisense USA•Alpharetta, GA

About The Position

This role involves working closely with the Order Management team to facilitate outbound logistics processes. The analyst will be responsible for creating shipping authorization forms (SAFs), monitoring warehouse management systems (WMS), and ensuring timely processing of orders. Additionally, the position requires managing returns, investigating customer compliance penalties, processing carrier invoices, and coordinating shipment logistics from planning to delivery. The company is committed to equal opportunity and fostering a diverse and inclusive work environment.

Requirements

Bachelor's degree in Supply Chain, Logistics, Operations Management, Business Management, or related field
At least 3 years of experience in Load Planning
Knowledge of SAP
Advanced MS Excel skills (Pivot Table & Lookup function are minimum required)
Ability to create reports and data management to track open orders from receipt to delivery (on-time performance) and expense analysis
Ability to track expenses and process them for payment after validation
Strong written and verbal communication skills
Time management and prioritization skills
Self-starter, detail-oriented and goal-driven
Ability to work in extensive manual work environment

Responsibilities

Work closely with Order Management team and create SAF's to release to 3PL WMS for outbound preparation.
Monitor WMS to ensure orders are processed and ready by scheduled date/time.
Check previous day shipping records against SAP and ensure all exceptions are resolved in a timely manner.
Coordinate returns and maintain logs for all returns.
Arrange return pickups from customers to designated 3PL warehouses on time and close RA's.
Periodically review non-compliance financial penalties from customers and investigate/dispute claims.
Collect carrier invoices, validate them for payment and on-time invoice processing and accurate accrual at the end of month.
Load plan orders and tender to carriers.
Track pickup schedule with shipping warehouse and delivery schedule with customers to ensure on-time delivery to customers.
Submit Ready to Ship information in customers' portals to secure pickup appointments.