Logistics Operations Specialist

LST Group LLC•Tampa, FL

About The Position

LST Group is looking for a Logistics Operations Specialist to support the execution side of our brokerage operations. This role is critical to ensuring shipments move smoothly, customers stay informed, and carriers remain compliant with our tracking requirements. You’ll be responsible for real-time shipment visibility, proactive communication, and post-delivery documentation, working closely with both carriers and internal team members. You will also serve as a key liaison between Carrier Sales, Account Management, and our carrier partners, ensuring clear communication, alignment, and execution across all parties. If you’re detail-oriented, responsive, and thrive in a fast-paced environment, this is a great opportunity to play a key role in day-to-day operations.

Responsibilities

Monitor active shipments from pickup through delivery
Proactively identify and escalate delays, issues, or risks
Maintain accurate, real-time updates in the TMS
Ensure all loads reflect accurate, complete, and up-to-date information in the TMS such as pickup numbers, references, and delivery instructions
Identify and address discrepancies or missing details that may impact execution
Ensure carriers are properly set up and actively using required tracking tools (ELD / app-based tracking)
Follow up with drivers to maintain tracking compliance throughout the load lifecycle
Troubleshoot tracking issues and enforce compliance standards
Provide timely, accurate updates to customers on shipment status
Communicate delays or issues clearly and proactively
Support account managers with shipment visibility and service updates
Maintain consistent communication with drivers and dispatchers
Build professional relationships while holding carriers accountable
Verify pickup numbers, reference numbers, and delivery instructions before dispatch
Manage check calls and milestone updates throughout the load
Obtain Proof of Delivery (POD) from carriers in a timely manner
Verify documentation for accuracy and completeness
Upload and organize PODs within internal systems
Act as the central point of communication between Carrier Sales, Account Management, and carriers
Ensure all parties are aligned on load status, expectations, and service issues
Relay critical updates quickly and accurately to the appropriate stakeholders
Monitor carrier performance metrics (on-time pickup, on-time delivery, tracking compliance)
Help build and maintain a preferred carrier list
Identify repeat service issues and escalate problem carriers
Confirm appointment times and reschedule when necessary
Enter and audit loads in the TMS for accuracy
Review and send rate confirmations to carriers
Help cover “after-hours” shipment issues or escalation when needed
Coordinate re-power, layover, detention, lumper, or other service issues
Review accessorial requests from carriers (detention, layover, TONU, etc.) validate charges before forwarding to accounting or account management
Ensure all load paperwork is complete before invoicing
Help reconcile missing PODs, rate discrepancies, or billing issues
Track claim-related documentation when needed