Logistics Operations Specialist US - Dallas, TX

CMA CGM•Dallas, TX

6d•Onsite

About The Position

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Requirements

Flexibility for various 24/7 shifts and on call hours.
Proven account management or other customer support experience
Experience in Aerospace and Logistics
Demonstrate ability to communicate, present, and influence credibly and effectively at all levels of the organization
Proven ability to manage multiple projects at a time while paying strict attention to details
Excellent listening, negotiation, and decision-making skills
Excellent verbal and written communications skills
Manage stressful situations and deadline pressures well

Nice To Haves

French a plus.

Responsibilities

Create and complete operational files for each shipment on the dedicated software system to include billing, ship freight, prepare documentation, assess charges, and collect fees for shipments.
Examine shipping, documents, invoices, shipping manifests, bills of lading for conformity to tariff and regulatory compliance.
Organize oneself to manage the volume of activity
Report all serious difficulties and potential service failures to AOG operations Supervisor, or other escalation point
Identify opportunities to add value to the services provided, as well as continuous improvement
Build and maintain strong, long-lasting relationships with local offices, networks, and vendors
Ensure complete and proper handling of our expedited solutions from pick up to destination, according to objectives and transit times
Responsible for timely communications, conflict resolution, and compliance.
Ensure information flows between all parties, all received communications are acknowledged and updated periodically according to customer requirements
Plan and direct flow of air traffic moving to and from overseas destinations including dangerous goods, oversized cargo, customs clearance, etc. as necessary.
Negotiates with domestic suppliers as intermediary for foreign customers to resolve problems and arrive at mutual agreements