Logistics Operations Engineer

Knapp Inc•Douglasville, GA

9h•Onsite

About The Position

The Logistics Operations Engineer oversees that Customer’s logistics operations, such as manufacturing and shipping, works properly and meets Customer and KNAPP specifications, which are measured through key performance indicators (KPI’s). The LOE handles all matters related to the logistics operations system and its machinery, such as Incident, Problem, and Change Management. This role encompasses a combination of supervisory, technical, training, and administrative responsibilities. Additionally, in this role, the LOE will serve as a liaison between KNAPP and Customer to fine tune the operations. As a key member of the team working directly with the Knapp Customer, the LOE will interact with the Hotline (HQ), computer systems, software, physical technology (machinery), engineers, and end users to increase stability and efficiency and establish best practices. The LOE will train other personnel to use existing, changed, or new software and machinery integration.

Requirements

Competent knowledge of software applications and SQL
Technical knowledge in Linux, Windows 10, and Windows Server
Technical knowledge in Oracle database, PL/SQL, Java and/or C++
Technical knowledge about hardware, server, and workstation construction
Technical knowledge in network technologies
Understanding of how mechanical and electrical machinery functions
Ability to work independently or on a team
Basic understanding of software development concepts
Working knowledge of Microsoft Office
Authorization to work in the U.S.
Passport or ability to obtain passport

Nice To Haves

Several years’ experience in software commissioning is an advantage

Responsibilities

Identify operational issues by observing and analyzing the system function and performance results
Continuously analyze and improve the operational process (measure = throughput)
Lead and supervise troubleshooting procedures such as: Incident Management, Problem Management, Change Management
Identify operational priorities by assessing operational objectives (measure = uptime)
Investigate complaints and suggestions
Develop operational solutions by defining, studying, estimating, and screening alternative solutions
Determine impact on whole logistics system
Anticipate operational issues by studying operational targets, modes of operation, limitations
Monitoring technical availability (measure = CMMS, Logistic Dashboard)
Monitoring performance (measure = Logistic Dashboard)
Demonstrate KiSoft Warehouse Management and Control System expertise (WMS/WCS) assisting with warehouse automation and logistic solutions
Support commissioning activities for projects requiring WMS and/or WCS, including planning and coordination of all testing activities required by Customer and company during all phases of testing leading up to the “go live” date
Support, modify, and/or enhance Knapp’s software product to sustain operations in the warehouses
Provide onsite support for enhancement projects and new WMS and WCS projects
Define new WMS and WCS requirements for changes requested by Customer. Build and manage defects list of issues identified in warehouse
Train customers to better utilize KiSoft capabilities and analyze/diagnose common/typical issues that occur in operational warehouses
Analyse/diagnose issues that occur in the operational warehouse, including conveyor and SDA hardware, server hardware and software, application and control system software, and customer-owned printers and labellers. Log all issues and report to Customer management
Write customer requested reports using proprietary reporting software and SQL
Help the Customer troubleshoot in-house written reports
Deploy customer written reports to the production environment
Install and troubleshoot Navigator and SCADA software on Customer-owned workstations and laptops
Log and report to Customer management free disk space on Knapp servers and opportunities for system enhancements
Oversee WMS and WCS software functionality of a warehouse
Identify and resolve issues in WMS and WCS software application area
Independently monitor the system hardware and software
Identify and resolve critical mechanical issues
Install software on Windows workstations and laptops
Provide logistical support for warehouse operations
Write management reports for the Customer
Be readily available during working hours, without delay
Respond fast to incidents and problems
Provide quick response to questions
Receive/provide on-site training
Use in-depth analysis of problems on-site when possible
Speed up communication with higher support levels due to knowledge of internal workflow and good pre-analysis
Mange on-site Release Management in close consultation with Customer
Learn and share information about new features and facilities improvements