Logistics Operations Coordinator

TOTE Resources LLC • Anchorage, AK

3d • Onsite

About The Position

At TOTE Maritime Alaska, we do more than move freight—we connect Alaska's communities and businesses with the goods they depend on every day. As a trusted leader in maritime transportation, logistics, and supply chain services, we are committed to delivering exceptional service while living our core values of Safety, Operational Excellence, Customer Experience, and Teamwork. We are seeking a highly organized, customer-focused, and adaptable Operations Coordinator to join our Anchorage team. This role is ideal for professionals with experience in administrative support, logistics coordination, customer service, transportation operations, freight management, shipment tracking, data entry, and operational reporting who thrive in a fast-paced environment.

As a Logistics Operations Coordinator, you will provide essential support to Terminal Operations through shipment tracking, freight documentation, logistics coordination, customer communication, reporting, and transportation recordkeeping. This position serves as a key operational resource, helping ensure freight moves accurately, efficiently, and on schedule while supporting internal stakeholders, customers, carriers, and transportation partners.

Requirements

• High School Diploma or GED
• Ability to meet federal transportation worker training requirements within 90 days of hire or as scheduling permits
• Ability to obtain and maintain membership with Teamsters Local 959 upon hire
• Strong customer service skills
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Ability to multitask and manage competing priorities
• Ability to work independently with minimal supervision
• Strong attention to detail and accuracy
• Proficiency with computers and business software applications

Nice To Haves

• Experience in administrative support, clerical support, logistics coordination, operations support, customer service, dispatch, transportation, or office administration
• Experience in transportation, freight forwarding, logistics, supply chain, maritime operations, trucking, warehouse operations, or terminal operations
• Experience with Transportation Management Systems (TMS), logistics software, operational databases, shipment tracking systems, CargoWise, or related platforms
• Experience with data entry, report generation, document management, and records maintenance
• Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint

Responsibilities

• Utilize systems such as CargoWise, Enterprise Asset Management (EAM), and Mainsail to track container shipments and freight movement.
• Monitor and record container and trailer activity entering and exiting the Anchorage terminal.
• Generate shipment reports, freight activity reports, and operational reports.
• Perform high-volume data entry and maintain accurate operational records.
• Provide administrative and clerical support for terminal operations.
• Audit bills of lading, shipping documents, transportation reports, and delivery schedules for accuracy.
• Verify shipment information and identify discrepancies.
• Maintain data integrity across transportation and logistics systems.
• Assist with records management and operational compliance.
• Ensure accurate customer and shipment documentation.
• Respond to customer inquiries regarding deliveries, pickups, shipment status, freight availability, and service-related questions.
• Provide professional support via phone, email, and internal communication channels.
• Build strong working relationships with customers, drivers, vendors, carriers, and internal teams.
• Communicate scheduling updates and operational information effectively.
• Deliver an exceptional customer experience while supporting business objectives.
• Coordinate container logistics and freight movement with carriers and transportation partners.
• Reference Northbound and Southbound freight quotes when assisting customers and internal teams.
• Assist with shipment scheduling and freight movement activities.
• Support resolution of documentation, scheduling, and service-related issues.
• Partner with Operations, Customer Service, and Leadership teams.
• Support continuous improvement initiatives and special projects.
• Contribute to a culture of teamwork, accountability, safety, and operational excellence.

Benefits

• Starting pay of $26.00 per hour
• Union representation through Teamsters Local 959
• Career growth and advancement opportunities
• Exposure to transportation, logistics, supply chain, and maritime operations
• Collaborative and supportive team culture
• Opportunity to work for an industry leader serving Alaska communities
• Meaningful work supporting Alaska's critical supply chain infrastructure
• Values-driven workplace centered on Safety, Operational Excellence, Customer Experience, and Teamwork

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED