Logistics & Operations Associate II

Arrow•Phoenix, AZ

3d•Onsite

About The Position

A Fortune 148 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services. We are seeking a detail-oriented and proactive Logistics & Operations Associate II to join our dynamic team. The ideal candidate will play a critical role in ensuring efficient supply chain management and operational processes, supporting the company’s commitment to delivering exceptional service to our customers.

Requirements

Strong knowledge of supply chain processes, inventory management systems, and transportation logistics.
Proficiency in logistics and ERP software (e.g., SAP, Oracle, or similar systems).
Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
Advanced Microsoft Office skills, particularly Excel (pivot tables, VLOOKUP, data analysis).
Exceptional organizational skills and attention to detail.
Strong written and verbal communication abilities.
Ability to multitask and prioritize tasks effectively to meet deadlines.

Responsibilities

Provides solutions on procedures and issues regarding inventory control, ensures legal compliance to requirements, and interacts with internal/external customer.
Manage daily account workflow as it relates to returns.
Placing sales orders, communicating through customers both on calls and in written format.
Processes product returns and information while supporting the warehouse staff and other departments within a high-volume, fast-paced working environment.
Inputs accurate return information on customer accounts and perform general warehouse duties.
Respond to and process RMA requests, including issuing credits to customers.
Process defective and non- conforming product.
Follow up with vendor returns group to expedite returned product with supplier.
Independently identifies root causes and resolves issues pertaining to financial impact to Logistics and Value-Add facilities.
Gives direction and provides solutions regarding inventory discrepancies and reports.
Creates written procedures and policies to comply with internal and external customer requirements pertaining to processes.
Acts as a consultant to project leaders to implement new procedures and programs within the department for new or existing customers
Monitors repair parts pool for customer engagements, customer contact for Post-Production Services’ warranty programs, etc.
Arrange billings and provide reports to assigned customers.
Other duties as assigned.