Logistics Operation Coordinator (AIR & Ocean Operations)

Woongjin, Inc•Santa Ana, CA

22h•$28 - $31

About The Position

This position requires hands-on experience in Air or Ocean Freight Operations, along with solid ocean freight knowledge. As our operation supports global transportation across multiple time zones, this position follows a five-day work schedule that includes weekend shifts based on operational requirements. The role involves planning and scheduling, port and terminal coordination, movement monitoring, partner and stakeholder communication, and compliance and documentation. Core competencies include analytical thinking, problem-solving, communication, multitasking, and the ability to work under pressure. Specific responsibilities include receiving and validating Air Export shipping instructions, coordinating bookings with airlines and freight forwarders, preparing and reviewing shipping documents, managing compliance with TSA, IATA, and dangerous goods regulations, monitoring cargo cut-off times and flight departures, coordinating warehouse operations, managing export customs clearance, tracking flight departures and resolving exceptions, communicating shipment status, handling flight cancellations and rebookings, reviewing airline invoices, measuring Air Export KPIs, supporting peak season planning, and driving continuous process improvement.

Requirements

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
Minimum 6 years of experience in logistics coordination, with a strong focus on international air and ocean freight operations.
Hands-on experience in international Air, Ocean, and OTR freight forwarding operations is required
Proven experience managing transload warehouse operations and Truckload (TL) dispatch.
Strong understanding of international air and ocean freight regulations, and customs procedures
Proficiency with ERP and logistics systems (SAP, TMS, WMS or equivalent).
Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP.
English language proficiency.

Nice To Haves

Translate large data sets into actionable insights.
Quickly identify root causes of operational issues and implement effective solutions.
Communicate clearly and effectively with internal teams and external partners.
Manage multiple priorities while maintaining accuracy and attention to detail.
Perform effectively in a fast-paced, deadline-driven environment.

Responsibilities

Create and maintain daily tracking reports for Air Export, Ocean Import and OTR including weekend operations
Gather departure information for containers and air cargo at ports, terminals, and airports.
Monitor and confirm on-time departures from U.S. Ocean terminals and major airports.
Coordinate terminal departure schedules with terminal operators and customs brokers.
Track ocean containers, rail intermodal units, and air shipments in real time.
Validate Import of Documentation (IOD) and Proof of Delivery (POD) on a daily basis.
Respond promptly to shipment exceptions requiring immediate attention (e.g., delays, damages, customs hold).
Serve as the primary point of contact for logistics partners, including carriers, freight forwarders, customs brokers, internal supply chain teams, and customers.
Handle claims, documentation, and issue escalations through phone, email, or virtual meetings.
Ensure all shipments comply with international trade regulations, hazardous material requirements, and security standards.
Maintain accurate records for audits and regulatory inspections.
Perform other job-related duties as assigned.
Receive and validate Air Export shipping instructions (SI) from customers.
Coordinate booking with airlines and freight forwarders based on required transit time and cost.
Prepare and review MAWB, HAWB, commercial invoice, packing list, SLI and export declarations.
Coordinate TSA, IATA and dangerous goods (DG) compliance when applicable.
Monitor cargo cut-off time, terminal receiving schedule and flight departures.
Coordinate warehouse cargo receiving, screening, palletizing and ULD build-up.
Manage export customs clearance and respond to customs examinations or holds.
Track flight departures, transshipment status and final arrival; proactively resolve exceptions.
Communicate shipment status and milestones to customers through regular updates.
Handle flight cancellation, rollover, offload and rebooking with minimum service disruption.
Review airline freight invoices and accessorial charges for accuracy.
Measure Air Export KPI including On-Time Departure (OTD), On-Time Arrival (OTA), booking accuracy, document accuracy and claims ratio.
Support peak season capacity planning and airline allocation strategy.
Drive continuous process improvement to reduce transit time and logistics cost.