Logistics Manager

Roda•Rockville, MD

6d•Onsite

About The Position

Company Overview: Imagine a world where getting your car serviced was as easy as ordering your groceries. Welcome to Roda, where we are passionate about creating a magical customer experience, saving you time and money. Long gone are the days of waiting in service centers or taking shuttle buses to the metro. We come to you whether you are at home or in the office - giving you one less thing to worry about. We are a small start-up team located in the greater DMV area. We are looking to hire a Valet Operations Lead to manage day-to-day logistics operations at Roda. The ideal candidate will have a "start-up" mentality, thrive in a fast-paced environment, have demonstrated dispatch, customer service, and or management experience, and get exhilarated when sharing great ideas. The Role We are seeking a highly organized and customer-focused Logistics, Detail & Wash Coordinator to oversee vehicle pick-up and drop-off services while managing day-to-day logistics for our auto repair operations. This role is responsible for coordinating valet drivers, scheduling vehicle movements, and supporting a small towing operation to ensure efficient, safe, and timely service for our customers.

Requirements

2+ years' experience in logistics, quality and vendor management, transportation or last mile delivery
History of delivering delightful customer experiences
History of managing delivery or driver networks
Strong quantitative and analytical skills, with the ability to perform data analysis to craft tactical operational recommendations
Own transportation network planning and execution supporting growth and expansion strategy
Expertise in cost reduction and eliminating the root causes of defects.
Strong organizational and time-management skills.
Ability to work in a fast-paced environment, make quick decisions, and adapt to service changes.
Excellent communication and leadership skills.

Nice To Haves

"start-up" mentality
Thrive in a fast-paced environment
Demonstrated dispatch, customer service, and or management experience
Get exhilarated when sharing great ideas

Responsibilities

Plan and optimize daily routes for valet drivers and towing operations
Dispatch drivers and tow operators based on service needs and priority
Track vehicle locations and maintain accurate movement logs
Coordinate with service advisors and technicians to align vehicle flow with shop capacity
Coordinate vehicle staging, parking, and movement to keep operations flowing
Oversee a small-scale towing operation, including scheduling and dispatching
Ensure proper handling, safety, and compliance with local towing regulations
Maintain towing equipment readiness and coordinate basic maintenance/inspections
Supervise and support a team of valet drivers, including recruitment, training, performance management, and coaching to ensure efficient daily operations.
Lead, schedule, and supervise dispatch and wash teams in a fast-paced environment
Set clear productivity expectations and monitor performance metrics
Train staff on efficient processes, safety, and quality standards
Quickly address workflow issues, delays, or team performance gaps
Ensure a delightful client valet experience, exceeding performance expectations and adhering to service level agreements
Track and drive key metrics such as: Trips per day, On time percentage, Cost per trip
Identify inefficiencies and implement process improvements
Maintain organized lot flow to support high vehicle volume
Coordinate and schedule vehicle pick-up and delivery for customers
Serve as the primary point of contact for valet service inquiries and updates
Ensure timely communication with customers regarding service status and delivery windows
Provide great customer service by proactively communicating with clients, responding to requests and resolving any service concerns.