LN Venues, Logistics Manager- House of Blues Dallas

Live Nation Entertainment•Dallas, TX

1d•Onsite

About The Position

The Logistics Manager is responsible for the coordination and execution of all events contracted by the Sales Department. This role involves managing operational set-up and break-down, liaising between clients and internal teams, and ensuring the smooth execution of events from sales handover to post-event wrap-up. The position requires a comprehensive understanding of food and beverage operations, guest relations, and event management, with a focus on maintaining high standards of service and adherence to safety regulations.

Requirements

High School Diploma
Working knowledge of Restaurant & Music Hall Operations; event planning, food preparation & presentation, menu planning, food costing, computers (word processing, database spreadsheets)
Entry level knowledge of legal and HR issues with regards to the hospitality industry (federal, state, and local law regarding liquor, labor and health code regulations)
POS systems
Exhibits positive attitudes; excellent written and verbal communication; high level of organizational and follow-through skills; communicates assertively; maintains personal integrity
Ability to handle various projects at one time
Ability to make good decisions; delegates; follow up; communicate with staff and guests in a positive manner

Nice To Haves

College Degree
Minimum of two years management experience in sales / marketing / catering
Public speaking experience a plus

Responsibilities

Coordinate all aspects of operational set-up and break down of events, including equipment and rental needs, and station set-up.
Assist the Production department with all necessary aspects for an event.
Act as a liaison between the client and House of Blues Team Members throughout the event.
Execute admission tickets and retail requests for Special Events.
Verbally communicate in a calm, positive demeanor with kitchen, service, beverage staff, and guest hosts to ensure timely execution, quality of service, and adherence to safety and HOB standards.
Maintain a neat, clean, and well-groomed appearance according to HOB standards.
Conduct Event Pre-Shift meetings with Operations Managers and communicate event specifics at Team Member Pre-Shift.
Ensure a seamless transition for the Client from the Sales Department to the Operations Manager during the Event.
Handle all aspects of the Special Event once the special event order (SEO) has been distributed.
Maintain files in proper order after the special event order has been distributed.
Conduct client site inspections and walk-throughs as requested by Sales Managers (SM) / Director of Sales (DOS).
Assist Sales Manager(s) with special client needs as requested.
Conduct meetings such as the SEO Meeting and Production Meeting.
Verify Deposit/Payments tracking schedules with the Sales Manager.
Ensure proper execution and completion of all post-event paperwork, including Party Recap Sheet, Captain’s Report, and Receipts.
Manage staff hours to ensure budget adherence.
Train all staff on proper service techniques and etiquette.
Assist staff and captains with event execution according to the event order and HOB standards.
Produce a weekly banquet summary for all events, including team member numbers and scheduled times, and verify staffing handled by Operations Managers.
Oversee attendance according to schedules, adjust and reassign server stations as necessary to provide quality service during functions.
Maintain and order all Linen inventory and cleaning supplies.
Order equipment, maintain inventory/par levels, and report deficiencies to the DOS.
Order all specialty items as sold by the Sales Manager and upsell to clients as opportunities arise.
Ensure equipment rentals for Special Events are ordered and returned to vendors.
Obtain necessary permits.