Logistics Manager

Ericsson•Toronto, ON

2d•Onsite

About The Position

At Ericsson, we are excited to open up an opportunity for you to join our dedicated team as an Operations Support professional. This role forms the critical backbone of our local operations, facilitating efficient field services. Successful applicants will ensure our team is always equipped with the necessary resources, training, tools, and systems to perform their tasks optimally.

Requirements

Bachelor’s degree, preferably in Business, Operations, Engineering, Computer Science, IT or other science discipline.
10+ years of hands-on experience in Order & Delivery Management, logistics, & Warehousing
Proven experience in establishing greenfield supply chain setups including warehouse, and WMS systems.
Experience in Ericsson ERP/WMS systems (SAP) and telecom project environments
Be familiar with Ericsson or distributor claims processes and collaborate with relevant parties to resolve any disputes related to defective materials.
Good aptitude to embrace/deploy Project Management Skills
Proven experience in managing telecom rollout & implementation projects
Strong understanding of telecom equipment, including cell towers, rooftop sites, small cells, fiber optics, power systems, and backhaul technologies.
Proven experience supporting multiple wireless infrastructure projects from start to finish.
Be familiar with Ericsson or distributor claims processes and collaborate with relevant parties to resolve any disputes related to defective materials.

Nice To Haves

APICS – CSCP / CPIM certification (preferred/required)
PMI Credentials - PMP preferred

Responsibilities

Manage end-to-end order lifecycle: supplier setup, part number setup, order intake, validation, allocation, fulfillment, and delivery
Align customer orders with inventory availability and supply planning
Prioritize orders for telecom projects (rollouts, upgrades, maintenance)
Monitor and improve KPIs: order cycle time, fill rate, and service levels
Coordinate with sales, planning, and operations for demand visibility and execution
Manage backorders, order exceptions, and escalation processes
Provide material status updates in weekly deployment meetings (per site)
Reallocate materials to achieve 100% BOM completion and reuse excess inventory
Track materials manually for special projects and site builds
Design and manage distribution networks, transportation, and warehouse operations
Oversee inbound/outbound logistics, freight optimization, and 3PL/4PL coordination
Ensure compliance with international trade, customs, and safety regulations
Implement reverse logistics processes for returns and waste reduction
Coordinate material deliveries based on “Need By Dates” and project requirements
Manage pickups and timely movement of materials from market warehouses
Oversee POD packing and delivery per process requirements
Coordinate return, scrap, or decommissioning of excess/customer-owned materials
Lead warehouse operations: receiving, storage, inventory control, picking, packing, and dispatch
Optimize warehouse layout, space utilization, and material handling
Ensure inventory accuracy, order fulfillment, and safety compliance
Drive automation and digitalization (WMS, barcode, RFID)
Manage inventory levels, replenishment strategies, and working capital
Align logistics with S&OP processes and demand planning
Analyze supply-demand gaps and implement corrective actions
Track KPIs: inventory turnover, service levels, and order cycle time
Identify and mitigate risks impacting fulfillment and network continuity
Develop contingency plans for supply disruptions and urgent requirements
Lead logistics and warehouse transformation projects
Apply PMI-PMP methodology across project lifecycle
Support telecom rollout, expansion, and upgrade initiatives
Ensure on-time, within-scope, and within-budget project delivery
Manage risks, dependencies, and cross-functional stakeholder communication

Benefits

Choice of 3 medical and dental plan options
Core level medical and dental coverage paid for fully by Ericsson
Automatic 2% company contribution into the Pension Plan
50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match)
Basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost
Short-term disability coverage
Option to participate in Ericsson’s Stock Purchase Plan
18 days of accrued vacation
At least 3 personal days
Minimum 10 holidays
1 volunteer day
Sick days
Up to 10 weeks of paid maternity leave
6 weeks of parental or adoption leave at 100% of pay
Financial wellness programs
Educational assistance
Matching gifts
Wellness account
Recognition programs