Logistics Innovation Project Specialist (EM7174)

Samsung SDS America•Duluth, GA

24d•Onsite

About The Position

The Logistics Innovation Project Specialist plays a central role in Samsung SDS America’s Smart Logistics Consulting Group, supporting the full lifecycle of logistics business—from presales proposal and solution design through system and operational setup, stabilization, ongoing improvement, and client support. The role bridges logistics operations, IT systems (WMS/TMS), and customer stakeholders, driving innovation through process optimization, system enhancement, and AI-powered automation. The specialist develops customer proposals and logistics solutions, leads operational and system implementation for new business, trains users, improves operational processes and visibility, resolves system and settlement issues, and coordinates across internal teams, clients, and vendors. The position is onsite in Duluth, Georgia, with travel of up to 35% within the United States.

Requirements

Bachelor’s degree in Supply Chain Management, Industrial Engineering, Information Systems, or a related field.
At least 2 years of hands-on experience configuring or operating WMS/TMS in logistics or distribution settings.
Strong understanding of warehouse operations, supply-chain workflows, and transportation planning.
Proficiency in Microsoft Excel, PowerPoint, and Word for analysis and presentations.
Strong analytical problem-solving skills for system- and process-related issues.
Effective communication, interpersonal, and project coordination skills.
Ability to manage multiple timelines and adapt quickly to evolving business priorities.
Willingness to travel up to 35% within the U.S.

Nice To Haves

Experience with CAD, SketchUp, or other warehouse design tools.
Advanced Excel skills, including PivotTables, VLOOKUP/XLOOKUP, and data modeling, and advanced PowerPoint skills.
Knowledge of EDI/API integrations between logistics systems and ERP platforms.
Familiarity with Manhattan Associates, SAP EWM, Oracle WMS, or Cello.

Responsibilities

Conduct on-site warehouse assessments and analyze current operations and raw data to identify pain points and inefficiencies for customer proposals.
Develop future-state logistics models and proposal strategies, including As-Is and To-Be analyses, success-case references, and KPI/SLA frameworks.
Lead proposal development for bids and customer RFPs/RFQs, including proposal decks, process flowcharts, and solution overviews.
Develop Key Account Management master plans with sales and executive leadership to support customer retention and expansion.
Conduct pre-analysis and solution design for new business, including setup work breakdown structures, pre-execution requirements, and operational solutions.
Compile and maintain best-practice case studies for proposals and cross-business improvements.
Participate in customer meetings, workshops, regional strategy execution, and visits to ongoing customer accounts; provide operational reviews and data-driven consulting.
Research logistics trends and technologies, and use AI-powered analytics tools to improve solution design and proposal development.
Build warehousing, transportation, and technology cost models and validate operational feasibility through SOP drafts, simulations, and facility walk-throughs.
Lead operational setup for newly awarded business from contract award through Go-Live, covering facilities, infrastructure, staffing, equipment, processes, SOPs, and quality assurance.
Stabilize operations for 2–4 weeks after Go-Live through onsite training, troubleshooting, and process monitoring.
Configure and implement Cello WMS/TMS modules with the development team, including system setup and 2–4 weeks of post-Go-Live stabilization.
Set up and stabilize settlement systems through the first two billing cycles, ensuring accurate and timely settlement processing.
Design and maintain manual contingency-operation SOPs for system maintenance, outages, and other system-unavailable scenarios.
Deliver recurring and ad-hoc operations, systems, and settlement training; train site personnel on WMS/TMS issues and the Service Request process.
Develop, maintain, and standardize SOPs, settlement training materials, and issue-resolution guides, and support training cascades across site teams.
Identify operational bottlenecks involving infrastructure, labor, equipment, KPIs, processes, layout, capacity, productivity, and cost; develop and execute improvements.
Build automation tools using Excel, Google Sheets, and similar tools for manual tasks not covered by WMS/TMS.
Design and implement end-to-end supply-chain visibility tools spanning procurement, transportation, freight, warehousing, and production.
Diagnose WMS/TMS issues, coordinate root-cause analysis with development, and manage timely resolution.
Manage system-feature development requests by documenting requirements, registering Service Requests, coordinating testing, deploying changes, creating SOPs, and training users through stabilization.
Use AI automation tools to improve business efficiency and update SDSA warehouse master data in Cello SVM quarterly.
Provide ad-hoc onsite operational support, including operations execution, inventory counts, and system tasks when site teams lack resources.
Resolve escalated WMS/TMS and settlement errors, address root causes, and support accurate billing and on-time month-end close.
Serve as liaison among operations, IT developers, business analysts, finance, external vendors, and customers.
Support customer onboarding by tailoring WMS/TMS configurations and assessing customer-site operations.
Lead project reviews, system health checks, settlement improvement meetings, and KPI discussions with internal stakeholders and client teams.