Logistics Group Lead

Quest Diagnostics•Orlando, FL

3d•Onsite

About The Position

The Group Lead, Route Service Rep is the face/voice of Quest Diagnostics to the Route Service Rep team members, our customers and acts as an ambassador for the company in everything he/she does. This position performs day-to-day hub operation activities by serving staff and leadership needs regarding patient specimens, client and any others tasks deemed necessary to meet our customer needs.

Requirements

1-3 years in logistics or transportation experience
Valid Driver’s license with a minimum of 3 years driving experience and documentation of a Motor Vehicle Record with no more than two moving violation convictions within the previous 36-month period, with none in the most recent 12 months.
General computer knowledge and experience with handheld scanner equipment preferred
Strong customer service skills
Strong interpersonal skills
Strong problem-solving skills
Strong sense of collaboration
Strong communication skills
Strong decision-making skills
High school diploma/GED strongly preferred, or commensurate work experience required.
Valid State driver's license with a driving record that meets Quest Driver's Safety requirements.

Nice To Haves

Prior experience in a leadership or training capacity preferred.

Responsibilities

Provides supervisor support which may include Scheduling, Employee Training and Development, and External Customer Relations.
May be called upon to assist with or cover duties typically performed by Supervisors.
Directs the day-to-day activities of a core group of RSRs and coaches them to successfully perform their daily duties.
Works with RSRs to identify process improvement opportunities and encourages improved productivity through consistent engagement.
Promotes a culture of process improvement thinking and recognition as a Change Agent.
Facilitates process improvement projects.
Demonstrates behaviors as a positive role model for RSR staff.
Assists in training, when needed.
Provides weekly updates to supervisor on process improvement projects and opportunities.
Provides input for performance and at times, leads daily huddles.
Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, for resolution.
Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Driver safety manual etc.).
Adhere to departmental and company code of grooming and dress code policies, appearing neat and clean at all times.
Reports on time to work, following attendance guidelines.
Communicates appropriately with coworkers.
Performs route audits
Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
Perform all routes including Routine, STAT, Weekend, Holiday, and Shuttle/relay as needed.
Responsible for operating company vehicle safely
Ensure route is started with proper equipment tools. i.e., route scanner, bags, coolers, etc.
Meet all training requirements in a timely manner as assigned.
Properly care for and maintain company equipment including scanners, telephones, vehicles etc.
Communicate any deficiencies with equipment.
Document and provide appropriate client satisfaction information to Logistics Management.
Maintain professionalism and a service orientation with clients and RSR Staff
Other duties as assigned.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities