Logistics Dispatcher (Float)

Dynacare•Brampton, ON

63d•Onsite

About The Position

As a Logistics Dispatcher, you are responsible for the real-time dispatching, execution, and monitoring of transportation logistics across multiple regions within a centralized dispatch model. Acting as a critical control point within operations, this role ensures the timely and efficient movement of time-sensitive medical specimens while maintaining high service standards and regulatory compliance. Operating in a fast-paced, high-volume environment, the Dispatcher is accountable for dynamically managing routes, prioritizing STAT and scheduled requests, and proactively mitigating service risks that may impact client commitments or laboratory operations. The role requires strong decision-making, continuous situational awareness, and the ability to adapt quickly to changing operational demands. This position plays a key role in supporting service excellence by monitoring on-time performance, optimizing route execution in real time, and serving as the primary point of contact for drivers and internal stakeholders across a multi-region and evolving national logistics network.

Requirements

Secondary school or equivalent education required
Valid driver’s license with clean abstract with a clear understanding of routes and geography
3-5 years related experience - manual dispatching
Proficient with excel and answering emails
Ability to multi-task and work effectively in a high-paced environment with little or no supervision
Good telephone manners and ability to diffuse difficult situations with clients and drivers
Ability to make difficult decisions with little or no forewarning without immediate availability to supervisors
Good Interpersonal Skills
Effective, clear and concise communicator who follows up on issued instructions
Ability to work with internal departments and pressures to deliver superior service levels
No discipline communication on file
Proficiency in dispatch, routing, and communication systems
Ability to monitor and manage multiple real-time data inputs simultaneously
Strong organizational skills with high attention to detail and accuracy
Ability to adapt quickly to changing priorities and operational demands
Strong real-time decision-making and problem-solving abilities
High level of situational awareness and ability to anticipate service risks
Ability to manage high workload volumes while maintaining performance standards
Strong prioritization and time management skills under pressure
Clear, concise, and professional communication across all levels
Ability to manage challenging conversations with drivers and clients effectively
Strong collaboration skills within a team-based, fast-paced environment
Ability to influence and guide without direct authority

Nice To Haves

Experience with Descartes Route Planner
Experience with ShipTrack
Experience with Geotab
Experience with Cisco Finesse
Experience with a CRM platform

Responsibilities

Monitor the logging in and out of drivers in real time, ensuring efficient execution of daily operations across multiple regions and escalate concerns
Monitor active routes continuously, identifying risks to on-time performance and taking immediate corrective action with guidance from the Regional Senior Logistics Coordinator(s).
Dynamically reassign, resequence, and adjust routes to prevent missed pickups, delays, or service disruptions
Prioritize and manage STAT and time-sensitive requests to ensure delivery within defined service windows
Balance competing priorities while maintaining service levels and operational flow
Proactively monitor and support on-time pickup and delivery performance, identifying and mitigating risks before service failures occur
Maintain ongoing communication with drivers and Regional Senior Logistics Coordinators to ensure adherence to schedules, resolve issues, and provide operational guidance
Assess and communicate realistic service expectations to internal teams and clients based on real-time conditions
Support consistent service delivery across regions by applying standardized dispatch practices within a centralized model
Serve as the primary point of contact for drivers, providing direction, support, and real-time updates throughout their shifts
Communicate order changes, on-call order assignments, and critical updates clearly and effectively
Monitor driver activity through GPS and dispatch systems to ensure route adherence and timely task completion
Identify and escalate performance concerns, including non-compliance with processes or system usage
Receive, validate, and process client pick up requests, ensuring accuracy of all order details including timelines, service requirements, and instructions
Communicate proactively with clients and internal stakeholders regarding service updates, delays, or constraints
Provide clear, professional, and solution-oriented communication in time-sensitive and high-pressure situations
Collaborate with regional leadership teams to address service challenges and support continuous improvement
Utilize an integrated suite of dispatch, routing, communication, and tracking systems to support real-time logistics coordination and decision-making across multiple regions
Leverage systems to monitor route progress, identify service risks, and execute timely adjustments to maintain on-time performance and service commitments
Coordinate dispatch activities across platforms including: Descartes Route Planner for order dispatching and sequencing, ShipTrack for order management, driver communication, and real-time updates, Geotab for GPS tracking and visibility, Cisco Finesse for inbound and outbound call management, CRM platform for accurate order intake, data validation, and service execution
Maintain high standards of data accuracy and completeness to ensure effective routing, communication, and service delivery
Ensure timely and accurate execution of dispatch activities within all operational systems
Identify and report system or application issues impacting operations, drivers, or service performance in a timely manner
Adapt to evolving technologies and system enhancements supporting the transition to a centralized, national dispatch model
Ensure all dispatch activities align with the Transportation of Dangerous Goods (TDG) Act and internal policies
Monitor and reinforce adherence to operational procedures and safety requirements
Escalate risks, delays, or incidents in accordance with established escalation protocols
Support the integrity and security of transported materials through proper coordination and oversight
Identify inefficiencies or risks within routes, workflows, or processes and communicate opportunities for improvement to the Regional Management Team
Contribute insights to support operational consistency and standardization across regions
Maintain awareness of external factors (traffic, weather, road conditions) and adjust operations accordingly
Adapt to evolving processes and support the transition toward a centralized, national dispatch model