Dispatcher/Logistics Coordinator

Nutrition 101•Pendleton, IN

3d•Onsite

About The Position

The Logistics Coordinator/Dispatch role is the operational link between the organization, our customers, and logistics. The primary responsibilities of this position include planning, organizing, and supervising the day-to-day activities of drivers and equipment in each geographical sector. The Logistics Coordinator has a deep understanding of the internal and external customers’ needs and limitations and uses that knowledge and the resources available to ensure efficient operations within four (4) key focus areas: Safety, Service, Productivity, and Cost Management. This position is not eligible for visa sponsorship. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future immigration sponsorship.

Requirements

2-4 years of dispatch or logistics coordination experience in a transportation or industrial environment required.
High school diploma or GED required
Proven experience managing communications and expectations with CDL drivers and fleet operations.
Proficiency in dispatching software, TMS, GPS tracking, and Microsoft Office Suite.
Strong knowledge of DOT/FMCSA regulations and compliance and driver hours of service rules.
Customer-focused mindset with the ability to build rapport and maintain professional relationships.
Able to maintain cross-functional collaboration with various departments and teams.
Excellent organizational, problem-solving, and decision-making skills in a fast-paced environment.
Excellent time-management and attention to detail.
Ability to handle multiple priorities, solve problems quickly, and remain calm under pressure.
Capable of analyzing delivery schedules, tracking KPIs, and adjusting plans as needed to meet deadlines.
Must demonstrate leadership, accountability, and adaptability to meet operational demands.
Valid driver’s license required

Nice To Haves

Associates or Bachelor’s degree in Logistics, Supply Chain Management, or Business preferred.
Experience with fleet scheduling, route optimization, and load planning, highly desirable.
CDL Class A preferred but not required.

Responsibilities

Uphold & maintain the highest standards of the Company’s mission, vision, & core values.
Lead by example and ensure team compliance with all Company policies, processes, and procedures in accordance with the Employee Manual, Safety Manual, Department Manuals, etc.
Provide effective leadership and work efficiently towards problem solving and resolution of conflicts among drivers, customers, and/or leadership.
Direct the daily assignment of drivers and truck fleet through dispatch, route, and equipment usage planning.
Maintain situational awareness of the entire logistics landscape.
Be available 24/7/365 to coordinate operations.
Provide exceptional customer service through timely communication.
Maintain maintenance standards in conjunction with the Fleet Manager including records and vehicle inspection reports per DOT requirements.
Represent 101 in dealing with new and existing customers and set accurate billing rates for all parties in the Company’s designated systems.
In conjunction with the EH&S Manager and the VP of Logistics, provide training to employees related to DOT, FMCSA regulations, and 101 safety practices and policies, being proactive to ensure on-going compliance.
Make critical decisions regarding efficient and effective operations, as well as, determining appropriate responses to urgent and emerging situations.
Attend all Company meetings and training courses as required.
Mentor & train teammates to allow for improved recruitment and retention.