Logistics Dispatcher

Worldnet International Couriers Inc•New York, NY

6d•$22 - $24•Hybrid

About The Position

Delivering amazing customer service is the key to Worldnet International’s operations. Our Logistics Team is driven by the confidence and trust our customers’ place in us to secure their deliveries. As a team, we strive to keep this momentum by understanding that all positions at Worldnet are essential to our success. We offer an environment where we are focused on our core value of “Share the Love” to our internal Worldnet family, our customers and our community. We are looking for someone who is passionate about the same. Bring your experience in the Air Courier or Logistics industry plus strong analytical skills to join our journey to success. We will provide you with a robust benefits package, competitive compensation and an opportunity to continue to grow and develop in a supportive environment. THIS ROLE OFFERS A $1,000 SIGN-ON BONUS THAT WILL BE PAID OUT AS FOLLOWS: $500 AFTER 3 MONTHS OF FULL-TIME EMPLOYMENT (1ST PAYMENT) $500 AFTER 6 MONTHS OF FULL-TIME EMPLOYMENT (2ND & FINAL PAYMENT) Job purpose The Dispatcher is responsible for ensuring that all collections and deliveries are completed. They will also be responsible for monitoring the activities of the Drivers ensuring ensure that all goods are collected and delivered in a timely manner, safely and in accordance with company policies. We invite you to apply to become part of our Worldnet Family!

Requirements

High school diploma or GED or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Minimum 1 year of prior dispatch experience in the logistics field
Proficiency with MS office, windows OS, email and internet usage/research
Knowledge of computer operations sufficient to enter, retrieve and manipulate data with attention to detail.
Effectively prioritize situations and make decisions based on the information received
Able to handle multiple tasks to receive and communicate information to and from several sources ensuring calls for service are dispatched and monitored in a timely manner
Work under stressful conditions and react appropriately using good judgment
Excellent verbal and written communication skills
Proficiency in English
Professional and positive attitude
Effective time management skills
Self-confidence, creativity and ingenuity

Nice To Haves

Knowledge of geography preferred, not required

Responsibilities

Respond to internal and external emails timely and in a professional manner
Communicate with Vendors and airlines requesting information as needed.
Ensure that all communication between drivers and dispatch is clear, concise and professional.
Maintain constant communication with all departments to ensure the success of all shipments
Maintain constant communication with the imports department ensuring that all flights are cleared and collected to meet deadlines.
Answer phone calls in a professional and courteous manner.
Monitor the collection screen ensuring that all jobs are dispatched timely based on company standards using the current TMS.
Verify all notes and instructions before dispatching a driver to a job.
Ensure that all Airport shipments are collected timely using the current TMS.
Review the trip sheets throughout the day ensuring that all shipments are delivered on time and POD’S are entered.
Ensure that a failure type is entered into any job delivered late, with a detailed note as to why the shipment was late. Same apply for any missed collections
Report delays immediately to customer service by verbal communication and utilizing the incident system in our current TMS.
Perform daily Inspections of company vehicles to ensure that they are clean, smoke free and there are no new damages to the vehicle
Ensure that all TSA guidelines are carried out such as (ID Checks, CTS forms, Locked vehicles and chain of custody is maintained for every shipment)
Maintain constant contact with drivers to ensure optimal performance and efficiency
Monitor drivers to ensure that the most efficient routes are being utilized by use of the vehicle tracking software.
Ensure the Vehicle tracking device is accurate with driver’s name and scheduled time of use
Break down of all inbound flights ensuring that all pieces are accounted for and in good condition
Ensure that all packages and secured and transported in a safe manner.
Responsible for always keeping the workspace and warehouse clean.
Liaise with the Operations team to ensure that all flights depart the warehouse in a timely manner to achieve the airline cut off times.
Ensure that all drivers have the necessary supplies needed such as boxes, tape and necessary documents needed to complete their daily functions.
Perform driver duties such as collections or deliveries in the event there are no drivers available to do so.
Report any damages or maintenance issues to the supervisor
Report any issues to management immediately via phone and or email.