Logistics Dispatcher

Water Technologies•Pico Rivera, CA

1d•Onsite

About The Position

The Dispatcher coordinates/monitors WTS Service Operations. Performs all tasks in a manner that reflects the company's commitment to service, readily assisting both internal and external customers at every available opportunity. The job description is not designed to capture all the employee’s responsibilities but is intended to capture essential functions of the role. Responsibilities may change over time and may be assigned at any time.

Requirements

HS Diploma or GED Equivalent
3-years work experience in a Call Center / Customer Service Environment.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, SAP)
Proficient keyboarding skills.
Ability and willingness to support services to include but not limited to industrial facilities, manufacturing facilities, and power industry facilities.
Ability and willingness to work alternate work schedules.
Demonstrated ability to work independently and with teams
Strong oral and written communication skills
Ability to manage multiple high level priorities simultaneously

Nice To Haves

1 year work experience in Dispatch for a Service Industry desirable.
1 year work experience with multi line telephone and two way radio communications desirable.
Working DOT knowledge.
Experience with Water Treatment Industry in Logistics or Services.
Clear Thinker-ability to identify and prioritize action items quickly and efficiently.
Excellent demonstrated professional communication skills-verbal and written.
Teamwork skills
Troubleshooting and problem solving skills
Dependable, accountable and diligent

Responsibilities

Endeavors to maintain harmonious relations with customers at all times.
Coordinates activities with Service Technicians and appropriate department Managers including Plant Managers or their designated representatives.
Acts as an information source for company Managers on field information.
Receives customer requests for service.
Acts as the first step in creating the service call and schedule.
Gathers pertinent information - determines type of equipment, necessary supplies and test equipment required to execute the service call.
Receives and processes salt/chemical orders from Sales, Service, and customers.
Dispatches Service Technicians and equipment from Service Center or diverts equipment in route, if necessary, to the appropriate job sites.
Maintains contact with Service Technicians and customers while on duty to ensure 100% accountability.
Maintains various records and logs. These may include, but are not limited to, daily productivity reports, time logs and various schedules.
Alerts all pertinent Managers to developing field situations and customer related call ins.
Requires transfer of information at shift change.
Enters job specific data into the computer.
Other duties as assigned