Logistics Dispatch Associate II
TopHat Logistical Solutions•Brooklyn Park, MN
•Onsite
About The Position
The Dispatch Associate helps to manage the success of our operation in a high-volume home delivery environment. Due to the unique challenges of the industry, it is essential that applicants possess the skills necessary for success in performance-based environments that focus on client service, urgency, and continuous improvement. The Dispatch Associate II reports directly to the Location Manager.
Requirements
- High School Diploma/Equivalent.
- Bi-lingual (English/Spanish) required.
- 2-4 years' job-related experience and/or a combination of both education and experience are required.
- Effective problem-solving, oral, and written communication skills.
- Ability to establish and maintain effective working relationships with employees, clients, and other outside organizations.
Nice To Haves
- Experience in Logistics/In-Home Delivery/Electrical preferred.
- Knowledge of DOT regulations a plus.
Responsibilities
- Dispatching 5+ in home delivery teams through multiple stops.
- Initiating call behinds with customers.
- Accurately manage shipment updates, including customer notification and data entry into client reporting system.
- Reporting delivery delays / in window times to customers.
- Building relationships and establish effective communication with customers, clients, and staff to ensure continued and expanding operating improvements.
- Other duties may be assigned.
Benefits
- Medical, dental, and vision for employees and dependents
- Employee, Spousal, and Child Life Insurance
- Generous 401(k) matching retirement plans
- Pre-tax savings plans, HSA
- Paid time off including vacation, holidays, and disability leave.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
