Logistics & Customer Service Supervisor

Amrize•Calgary, AB

3d•Onsite

About The Position

The Logistics & Customer Service Supervisor serves as the onsite leader for the Customer Value Centre (CVC) team in Calgary, overseeing Customer Value Representatives and After-Sales Support Representatives supporting the Prairies market (Manitoba, Saskatchewan, and Alberta). This role combines customer service leadership, logistics coordination, and team supervision in a fast-paced environment. The successful candidate will work closely with customers, transportation partners, sales teams, and supply chain stakeholders to ensure a seamless customer experience from order placement through delivery, invoicing, and cash application. The position requires a highly professional, service-oriented leader who can build strong relationships, drive operational excellence, and support continuous improvement across customer service and logistics functions.

Requirements

Bachelor’s Degree.
3-5 years of experience in customer service, logistics, supply chain, operations, or a related field.
5 years of supervisory or team leadership experience.
Microsoft Suite, Google Suite.
10% travel required.
Strong leadership and team development skills.
Excellent written and verbal communication abilities.
Strong customer relationship management skills.
High attention to detail and accuracy.
Effective planning, organization, and execution capabilities.
Strong problem-solving and decision-making skills.
Ability to multitask and adapt in a fast-paced environment.
Collaborative and team-oriented mindset.
Strong analytical and critical thinking abilities.
Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
A pre-employment medical, including drug and alcohol testing and a criminal record check, may be required.

Nice To Haves

Field of Study Preferred: Business, Logistics, Supply Chain Management
Experience in the building materials industry is considered an asset.

Responsibilities

Build and maintain trusted relationships with customers across the Prairies market. Drive customer satisfaction by ensuring reliable, responsive, and value-added service.
Ensure accurate and timely order entry, communication with internal stakeholders, and coordination with transportation partners.
Track customer service metrics and contribute to continuous improvement initiatives and KPI development.
Provide direct supervision, coaching, mentoring, and performance management for Customer Value Representatives and After-Sales Support staff. Support recruiting, onboarding, and training activities for new employees.
Maintain strong cross-functional relationships with Sales, Logistics, Operations, and Supply Chain teams.
Support Rail & Supply teams with railcar deployment coordination and product exchange administration.
Develop and maintain strong relationships with external carrier and trucking partners and serve as the primary point of contact for local carrier dispatch teams.
Assist in identifying opportunities to improve transportation efficiency, customer service levels, and cost management.
Promote a strong safety culture through proactive participation in safety meetings and programs.
Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

Benefits

Flexible Health & Dental benefits coverage for you and your dependants
A generous Pension Plan designed to support you through various stages of your career and life
Access to voluntary programs like RRSP and TFSA for future financial planning
Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges
Easy access to mental health and well-being support
Service recognition awards to celebrate your contributions
Perks & discounts on a variety of products and services
Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities
Financial support for new parents beyond statutory benefits
An inclusive and welcoming environment where everyone can be themselves
A collaborative work culture in a supportive and team-oriented work environment
Company-provided personal protective equipment ensuring your safety and comfort on the job where applicable