Logistics & Customer Service Agent

Shinkei • El Segundo, CA

1h

About The Position

The Operations, Logistics & Customer Service Agent will be responsible for managing day-to-day operational activities, ensuring accurate and timely logistics coordination, and providing outstanding customer service. This role plays a critical part in maintaining product quality standards and ensuring that customer expectations are consistently met. The position requires a proactive, detail-oriented individual who thrives in a fast-paced, dynamic environment.

Requirements

• 2+ years of professional experience in operations, logistics, or customer service; seafood or food industry experience preferred.
• Strong organizational and problem-solving skills, with the ability to manage multiple priorities.
• Excellent verbal and written communication skills with a customer-first approach.
• Proficiency in Microsoft Office, Google Workspace, and logistics/order management platforms.
• Ability to work independently and maintain accountability during Wednesday–Sunday coverage.
• Flexibility to adapt in a high-growth, evolving business environment.

Nice To Haves

• seafood or food industry experience preferred

Responsibilities

• Coordinate inbound and outbound shipments via air, truck, and local delivery partners.
• Manage inventory accuracy, including lot tracking, case counts, and packaging requirements.
• Oversee preparation and verification of shipping documents, invoices, and compliance paperwork.
• Monitor and maintain cold chain standards to ensure product integrity during transit.
• Liaise with suppliers, processors, and freight forwarders to ensure timely and efficient product movement.
• Serve as the primary point of contact for customer inquiries Wednesday through Sunday.
• Provide timely order status updates, resolve delivery issues, and ensure customer satisfaction.
• Communicate proactively regarding order delays, substitutions, or logistics challenges.
• Collect and report customer feedback to internal teams for continuous process improvement.
• Support execution of pilot programs, new product introductions, and special logistics projects.
• Assist in developing and improving standard operating procedures to enhance operational efficiency.

Benefits

• Medical
• Vision
• Dental
• 401(k)
• PTO
• Professional development opportunities within a rapidly expanding company.
• Collaborative and dynamic work environment with opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed