Logistics Coordinator- Weekend Nights (Fri-Sun 7pm-7am)

Syfan Logistics • Gainesville, GA

3d • Onsite

About The Position

The Logistics Coordinator works with the logistics operations team in communicating with carriers and customers to guarantee on-time service for all shipments. Provides a high-level of service and performance in maintaining and developing strong relationships with customers and carriers.

Requirements

• Strong customer service and interpersonal skills that include handling difficult carrier and customer situations in a respectful and professional manner.
• Basic computer proficiency for optimal performance using Microsoft Office, Syfan Logistics’ transportation management system, customer web sites, and basic keyboard proficiency.
• Excellent organizational, time management, critical thinking, and problem-solving skills.
• Ability to prioritize tasks and adapt quickly to changing situations.
• Ability to receive coaching and follow procedures and management directions.
• Ability to work cooperatively in a dynamic team environment in a high call volume setting.
• High school diploma / GED or equivalent

Nice To Haves

• Bachelor’s Degree Preferred

Responsibilities

• Dispatches carriers by phone and computer in an efficient and professional manner.
• Manages load information including pick-up and delivery times for all shipments using logistics management software.
• Tracks and communicates the movements of drivers to shippers and receivers in accordance with established procedures and load specific information.
• Properly directs and resolves inbound calls from drivers and carriers to obtain accurate status and location updates to ensure on-time delivery.
• Efficiently updates Carrier Sales and Customer Sales Reps of any shipment delays or issues when required.
• Validates all load data prior to delivery and addresses all types of product discrepancies requesting documentation as needed.
• Effectively documents the required details of all communications with carriers and customers in the TMS logs.
• Ability to proactively identify load issues and works with team to promptly implement solutions.
• Performs other essential duties as assigned by management in support of optimal operations performance.

Benefits

• The company founder Jim Syfan has always trusted that if you invest in good team members and treat them with respect, then the profits will follow. The success of our company over many decades proves his Golden Rule philosophy has held true.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED