Logistics Coordinator

OnTrac

1d • $22 - $26 • Remote

About The Position

OnTrac is hiring a Logistics Coordinator! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. The Company is not able to provide sponsorship for this position.

Requirements

• High school diploma or GED
• Strong attention to detail and solid organizational skills
• Clear and professional communication skills (phone and email)
• Ability to work in a fast‑paced environment with frequent changes

Nice To Haves

• Industry experience in logistics, transportation, or dispatch preferred
• You communicate clearly and professionally, building confidence with customers, drivers, and vendors.
• You stay organized and detail‑focused, managing multiple shipments and tasks with accuracy.
• You remain calm and adaptable in fast‑moving situations, adjusting plans when disruptions occur.
• You solve problems proactively, investigating delays and identifying practical solutions.
• You take ownership of your work, following through on commitments and ensuring customers receive reliable service.

Responsibilities

• Support customer communication: Professionally communicate with customers via phone and email, respond to inquiries, and review shipment documentation for accuracy.
• Coordinate scheduling and execution: Manage new order requests, schedule pickups and deliveries, and ensure alignment with customer and vendor requirements.
• Monitor active shipments: Track shipments in the operations platform, monitor driver updates, and ensure all status information is accurate.
• Manage air cargo operations: Develop flight plans, create air waybill bookings, track air waybills through airline cargo sites, and monitor active flights.
• Stay ahead of disruptions: Identify cancellations or diversions and develop alternate plans to maintain service continuity.
• Ensure quality and resolve issues: Coordinate driver performance, investigate delays, and provide leadership with detailed escalations and resolutions.

Benefits

• Medical, Dental, and Vision insurance; HSA and FSA options
• Life and Disability coverage (basic and voluntary)
• Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
• Competitive benefits and 401(k) with company match
• Referral Bonus Program - Up to $500 per referral!
• Paid Time Off including Holiday pay
• Employee Assistance Program & a Safe and clean work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED