Logistics Coordinator (Bike Fleet & Sales)

Trek Travel•Madison, WI

7d•Onsite

About The Position

Trek Travel provides global cycling, hiking, and walking vacations. This role is based in Madison, WI, and supports North American operations and bike sales. The position is hands-on, focusing on bike fleet operations, equipment logistics, and bike sales. The coordinator will collaborate with Logistics, Marketing, and Customer Service teams to ensure smooth operations and an excellent guest experience. The ideal candidate is organized, detail-oriented, thrives in a fast-paced environment, has a strong understanding of bike mechanics, excellent customer service skills, and a passion for hospitality.

Requirements

2+ years of bike mechanic experience (Shimano Di2, hydraulic braking, SRAM)
Strong customer service and communication skills (verbal and written) – English required
High attention to detail and ability to manage multiple priorities
Valid driver’s license, Passport to travel through the US and/or Europe
The ability to lift and move bikes and equipment (up to 100 lbs.) and perform physical tasks in a warehouse environment
Availability Monday – Friday, with flexibility to cover occasional night or weekend events or support
Belief in the importance of hospitality and customer service
Positive, solution-oriented mindset
Exudes fun and flexibility while contributing to the overall success of the Logistics Team
Takes initiative to continuously improve processes and is solution oriented

Nice To Haves

Experience managing bike fleets or rental programs
Experience with inventory or ERP systems (NetSuite, etc.)
Spanish language skills

Responsibilities

Manage bike and equipment sales, including webstore administration, order fulfillment, and customer communication/issue resolution
Partner with Marketing on promotions and customer outreach
Track and report sales performance against goals
Coordinate daily operations with NA Logistics Manager
Receive, inventory, and track equipment in inventory management systems
Support day-to-day warehouse organization and uphold stocking standards
Maintain bike fleet and provide remote mechanical support for field issues
Assist with loading/unloading bikes and equipment
Box and ship bikes and equipment
Maintain company vehicles and racking systems
Conduct annual inspections and support outfitting of vans/trailers
Support tracking and reporting (Excel, Power BI, NetSuite)
Contribute to continuous improvement initiatives
Other projects as assigned