TEMP4 Logistics Coordinator 1st Shift (M-F 8-5)

Syfan Logistics • Gainesville, GA

10d • Onsite

About The Position

The Logistics Coordinator works with the logistics operations team to communicate with carriers and customers and help ensure on-time service for all shipments. The position provides a high level of service and performance while maintaining and developing strong customer and carrier relationships. The role requires customer service excellence, technology proficiency, coordinating agility and problem-solving, adherence to operations procedures, and behaviors that strengthen the team’s ability to perform.

This position has no supervisory responsibilities. It operates in an open, professional business office in close proximity to operations team members and routinely uses standard office equipment. The role is largely sedentary, with regular talking and hearing and frequent standing, walking, computer use, and handling or lifting objects up to 20 pounds. Assigned shifts may include daytime business hours, afternoons, nights, and weekends. The posting also describes progress reports at 30 and 60 days and a management review at 90 days.

Requirements

• High school diploma, GED, or equivalent.
• Strong customer service and interpersonal skills, including the ability to handle difficult carrier and customer situations respectfully and professionally.
• Basic computer proficiency, including use of Microsoft Office, Syfan Logistics’ transportation management system, customer websites, and basic keyboarding.
• Excellent organizational, time-management, critical-thinking, and problem-solving skills.
• Ability to prioritize tasks and adapt quickly to changing situations.
• Ability to receive coaching and follow procedures and management directions.
• Ability to work cooperatively in a dynamic team environment with high call volume.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Dispatch carriers by phone and computer in an efficient and professional manner.
• Manage shipment load information, including pickup and delivery times, using logistics management software.
• Track and communicate driver movements to shippers and receivers according to established procedures and load-specific information.
• Direct and resolve inbound calls from drivers and carriers to obtain accurate status and location updates and support on-time delivery.
• Update Carrier Sales and Customer Sales Representatives about shipment delays or issues when required.
• Validate load data before delivery and address product discrepancies, requesting documentation as needed.
• Document required details of communications with carriers and customers in transportation management system logs.
• Proactively identify load issues and work with the team to implement solutions promptly.
• Perform other essential duties assigned by management in support of optimal operations performance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED