TEMP4 Logistics Coordinator 1st Shift (M-F 8-5)

Syfan Logistics • Gainesville, GA

22h • Onsite

About The Position

The Logistics Coordinator works with the logistics operations team to communicate with carriers and customers and help ensure on-time service for all shipments. The role provides a high level of service and performance while maintaining and developing strong customer and carrier relationships. The position requires customer service excellence, proficiency with transportation management systems and other logistics technologies, agility in responding to changing load situations, proactive issue identification, adherence to established operations procedures, and behaviors that support the team.

This position has no supervisory responsibilities. It operates in an open, professional business office environment, in close proximity to operations team members, and routinely uses standard office equipment. The role is largely sedentary, although it involves regular talking and listening, frequent standing and walking, computer use, and handling or lifting objects weighing up to 20 pounds. The posting describes assigned shifts that can include daytime business hours, afternoons, nights, and weekends; the title specifies a first shift of Monday through Friday, 8 a.m. to 5 p.m.

The stated education requirement is a high school diploma, GED, or equivalent; a bachelor’s degree is preferred. The posting also describes progress reports at 30 and 60 days and a management review at 90 days.

Requirements

• High school diploma, GED, or equivalent.
• Strong customer service and interpersonal skills, including the ability to handle difficult carrier and customer situations respectfully and professionally.
• Basic computer proficiency, including use of Microsoft Office, Syfan Logistics’ transportation management system, customer websites, and basic keyboarding.
• Excellent organizational, time management, critical thinking, and problem-solving skills.
• Ability to prioritize tasks and adapt quickly to changing situations.
• Ability to receive coaching and follow procedures and management directions.
• Ability to work cooperatively in a dynamic team environment with a high call volume.
• Ability to talk and hear regularly, stand and walk frequently, operate computer equipment, and handle or lift objects up to 20 pounds.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Dispatch carriers by phone and computer in an efficient and professional manner.
• Manage shipment load information, including pickup and delivery times, using logistics management software.
• Track and communicate driver movements to shippers and receivers according to established procedures and load-specific information.
• Direct and resolve inbound calls from drivers and carriers to obtain accurate status and location updates and support on-time delivery.
• Update Carrier Sales and Customer Sales Representatives about shipment delays or issues when required.
• Validate load data before delivery and address product discrepancies, requesting documentation as needed.
• Document required details of communications with carriers and customers in transportation management system logs.
• Proactively identify load issues and work with the team to implement solutions promptly.
• Perform other essential duties assigned by management in support of optimal operations performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED