Logistics Coordinator (Seasonal)

Pursuit Collection•Banff, AB

30d•Onsite

About The Position

This is a full-time seasonal role for Spring/Summer 2026. The Logistics Coordinator will be responsible for operational coordination, including organizing passenger manifests, coordinating transportation options for pick-up and drop-off services, assisting with ticket sales, luggage handling, guest welcomes, and boarding procedures. The role also involves creating memorable guest experiences by upholding exceptional hospitality standards, staying informed about local events, anticipating guest needs, and offering personalized recommendations. Responsibilities include responding to guest and team inquiries across multiple communication channels, resolving issues, and coordinating with other teams. Administrative duties include interpreting dispatch assignments, driver duty sheets, and passenger manifests, distributing materials, answering phone and email inquiries, updating spreadsheets and reports, producing booking confirmations, following up with clients, and processing payments via POS systems. The role also requires responsible handling of cash and credit card transactions, accurate reporting, and ensuring personal safety, as well as the safety of guests and team members. Maintaining a clean and organized workspace and upholding company values and policies are also key aspects of the position.

Requirements

Strong customer service focus, attention to detail, and effective communication
Proven adaptability and willingness to engage in fast-paced, team-oriented environments
Effective problem solver with strong organizational, analytical, and pragmatic thinking skills
Skilled in time management, prioritization, and multitasking
Ability to work independently, be self-motivated, and accountable
Experience with cash handling, POS systems, booking systems and Microsoft Office will be beneficial in the role

Nice To Haves

Additional language skills are an asset
Public speaking
Class 4 driver’s license
First aid qualifications
An authentic interest in the Canadian Rockies

Responsibilities

Organizing passenger manifests
Coordinating and managing additional transportation options (taxi and van services) for pick-up and drop-off services
Assisting with ticket sales, luggage handling, welcoming guests, and boarding procedures
Creating memorable guest experiences by upholding exceptional hospitality standards, staying informed about local events and attractions, anticipating guest needs, and offering personalized recommendations
Responding to guest and team inquiries across multiple communication channels, effectively resolving issues and coordinating with other teams
Handling administrative responsibilities, including interpreting dispatch assignments, driver duty sheets and passenger manifests, distributing materials as needed, answering phone and email inquiries, updating spreadsheets and reports, producing booking confirmations, following up with clients, and processing payments via POS systems
Ensuring responsible handling of cash and credit card transactions, and accurately completing all required reports
Ensuring personal safety, as well as that of our guests and team members, to the best of your ability
Maintaining a clean and organized workspace, addressing any needs as they arise
Upholding company values and following all policies and procedures