LOGISTICS COORDINATOR
Manitoulin Group of Companies•Belleville, ON
•CA$44,000 - CA$48,000•Onsite
About The Position
The purpose of this position is to provide customer support by communicating both in a friendly and professional manner, focus will be on scheduling orders accurately and within prescribed SLA timelines. Escalating and reporting back to operations / sales with customer feedback, as required.
Requirements
- 2-3 years in an office environment
- 2-3 years in a customer service role
- Google Suite
- TruckMate (TMW)
Responsibilities
- Monitor all incoming emails through the [email protected] mailbox and respond in order of priority ensuring an initial acknowledgement response time of 15 min and a total resolution/ticket time as prescribed departmental targets.
- Determine the nature of the inquiry and respond as necessary (both internal and external customers) with accuracy as the main focus.
- Ensure records and systems are updated, as related to area of responsibility to ensure all business intelligence remains accurate and current.
- Schedule pick up and delivery appointments, as requested by the Dispatch team.
- Save and classify paperwork in TMW imaging
- Coordinate with other Vision departments to resolve customer/internal inquires.
- Update client profiles in TMW, with any new customer details as notified by customer.
- Add assessorial charges as necessary and communicate with Rates team.
- Update OS&D details in TMW and assign information to appropriate Vision team member.
- Follow up with customer on any issues that can not be resolved internally.
Benefits
- Paid Personal Days
- Company Paid Benefits (Health, Dental, Vision)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
