Logistics Coordinator

Echo Global Logistics•Detroit, MI

2d•Onsite

About The Position

Roadtex Transportation, now part of Echo Global Logistics, is a leader in the nationwide LTL industry, specializing in time and temperature-sensitive products. Echo is seeking an entry-level Logistics Coordinator to support its largest transactional accounts. This role focuses on managing daily operations for key clients, supporting an account team by collaborating with internal and external partners, and ensuring customer expectations are exceeded. Responsibilities include back-end invoice resolution, document collection, and verifying timely pick-ups and deliveries. The ideal candidate is a motivated, detail-oriented self-starter with the ability and drive to learn, who can manage time effectively, anticipate needs, solve problems, thrive in a fast-paced environment, and is eager to learn and grow within the company.

Requirements

High school diploma; 2-year community college or vocational degree
1+ years' experience in customer service or logistics
Task oriented, problem solver, and multi-tasker
Ability to follow standard operation procedures with little to no oversight
Enjoy working in a team environment but follow through on own deliverables on a daily basis
Professional, courteous and cooperative
Reliable and willing to learn

Responsibilities

Provide operational support for Account Executives by prioritizing between standard daily duties and ad hoc requests
Manage the scheduling of pickup and delivery appointments for client shipments
Assist to resolve Accounts Receivable and Accounts Payable issues
Work with Account Executives to provide world class customer service to clients
Leverage operational support to batch up processes and continually improve the efficiency of overall book of business
Proactively communicate issues to the team
Manage relationships within Echo and with key carriers
Gain competency and adopt Echo's technology to be as efficient as possible