Mandarin-Fluent Logistics Coordinator

PLS Logistics Services•Philadelphia, PA

About The Position

The Mandarin-Fluent Logistics Coordinator will be responsible for booking and scheduling all shipments within their assigned team. This role requires direct communication with Account Executives and the Leadership team, identifying and solving capacity shortfalls, and demonstrating a thorough understanding of various systems, technology, and tools to locate and secure equipment for customer shipments. The coordinator will assign carriers based on shipment information, negotiate carrier rates, and ensure all expected loads are covered daily. Additionally, this position involves assisting with the training and development of new logistics coordinators and Account Executive Trainees (AETs), maintaining productive working relationships with customers, carriers, and internal staff, and monitoring carrier performance.

Requirements

Intermediate skill level with Microsoft Outlook, Word and Excel
Must be fluent speaking Mandarin
Ability to work flexible schedule
Must exhibit the ability to work in a collaborative team environment
Ability to multi-task and understand how to prioritize workload in order of importance.

Nice To Haves

Associate degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience preferred.

Responsibilities

Booking & scheduling all shipments within the assigned Account Executive / team.
Understand metrics that lead to team profitability including call center statistics, revenue & net revenue, variance to target, variance to max, load counts, etc.
Direct communication with the Account Executives and Leadership team.
Identify and solve capacity shortfalls within the team.
Demonstrate thorough knowledge and understanding of various systems, technology, and tools to locate and secure various equipment types for customer shipments.
Assign carriers to move shipments based on shipment information.
Choose carriers based on service levels and profitability targets.
Negotiate carrier rates (under targets).
Ensure all loads are covered that are expected to ship each day.
Assist with the training and development of all new logistics coordinators and AET’s through shadowing, best practice sharing, and technical support.
Maintain productive working relationships with customer representatives, motor carriers, and PLS employees.
Monitor carrier performance and report carrier failures.
Other duties as required by business needs or as assigned.