Logistics Coordinator (10-HR)
About The Position
This position is responsible for providing tailored logistical solutions to the customer throughout the fuels delivery process. Essential Functions Service the Customers requests and needs and communicate effectively between all relevant parties. Manage customer orders process by verifying orders transferred directly into KAGs system through Horizon/TMW and Fuel Quest or by manually creating orders based on the specifics provided by the customer. Send orders to carriers and adjust when necessary. Monitor loads through use of internal reporting systems and communication with the carriers and customers to ensure timely delivery of product. Proactively identify and reactively facilitate operational solutions to prevent potential problems, including retains, run outs, and accidents to ensure the customer is fueled & operational, safely and efficiently. Continually analyze carrier performance, including timeliness of delivery and volume of incidents to determine carrier effectiveness and productivity. Inform manager of issues and concerns related to carrier performance. Verify customer inventory levels to prevent run outs and retains. Perform detailed analytical reporting to create scorecards measuring on-time percentage, number of incidents, and progress towards expected annual gallons. Provide customer service support back-up for other coordinators to reduce the number of call transfers. Assist with invoicing and payments to customers and/or carriers when needed. Review and improve Logistics processes and procedures.
Requirements
- High school diploma or equivalent required
- Understanding of basic computer skills using email and web-based computer systems
- Effective written and verbal communication skills
- 2 years of work experience in transportation/logistics
Nice To Haves
- Bachelors degree preferred
Responsibilities
- Service the Customers requests and needs and communicate effectively between all relevant parties.
- Manage customer orders process by verifying orders transferred directly into KAGs system through Horizon/TMW and Fuel Quest or by manually creating orders based on the specifics provided by the customer.
- Send orders to carriers and adjust when necessary.
- Monitor loads through use of internal reporting systems and communication with the carriers and customers to ensure timely delivery of product.
- Proactively identify and reactively facilitate operational solutions to prevent potential problems, including retains, run outs, and accidents to ensure the customer is fueled & operational, safely and efficiently.
- Continually analyze carrier performance, including timeliness of delivery and volume of incidents to determine carrier effectiveness and productivity.
- Inform manager of issues and concerns related to carrier performance.
- Verify customer inventory levels to prevent run outs and retains.
- Perform detailed analytical reporting to create scorecards measuring on-time percentage, number of incidents, and progress towards expected annual gallons.
- Provide customer service support back-up for other coordinators to reduce the number of call transfers.
- Assist with invoicing and payments to customers and/or carriers when needed.
- Review and improve Logistics processes and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
