YVR Ocean Export - Logistics Coordinator

Nippon Express Canada•Richmond, BC

About The Position

Handle ocean shipments for both import and export. Arrange and planning of shipment delivery/pick-up with transportation companies, track and trace shipments to final destinations and ensuring the most appropriate method for shipping. Verify accuracy of all freight documentation and booking information prior to the execution of shipments while ensuring the proper approval process has been followed. Obtain, check, and prepare documentation to meet customers and insurance requirements while following compliance with other countries’ regulations and fiscal regimes. Provide exceptional client service. Build and maintain good business relationship with both clients and carriers. Handle all incoming communications with clients and other business partners in a timely and professional manner. Resolve any operational issues and customer complaints as they arise and implement measure to prevent their frequency and recurrence. Audit supplier’s invoice and reconcile payments/remittances. Responsible for billing of shipments, ensure that all charges for services rendered are included, and the rates are billed according to quotation. Various other duties as may be required.

Requirements

Minimum 2 years’ experience in Ocean /Air operations handling both import & export shipments
General knowledge to good understanding of the freight forwarding and NVOCC environment
Ability to provide quality service for our customers by understanding their needs and requirements
Able to work independently as well as a part of a team with limited supervision
Strong communication skills, verbal and written
Strong time management; able to prioritize tasks
Ability to remain calm in stressful situations, work under pressure and meet multiple deadlines
Critical thinking and problem solving
Basic knowledge of Microsoft Office products, including Excel and Word

Nice To Haves

IMDG Dangerous Goods certification

Responsibilities

Handle ocean shipments for both import and export
Arrange and planning of shipment delivery/pick-up with transportation companies, track and trace shipments to final destinations and ensuring the most appropriate method for shipping
Verify accuracy of all freight documentation and booking information prior to the execution of shipments while ensuring the proper approval process has been followed
Obtain, check, and prepare documentation to meet customers and insurance requirements while following compliance with other countries’ regulations and fiscal regimes
Provide exceptional client service
Build and maintain good business relationship with both clients and carriers
Handle all incoming communications with clients and other business partners in a timely and professional manner
Resolve any operational issues and customer complaints as they arise and implement measure to prevent their frequency and recurrence
Audit supplier’s invoice and reconcile payments/remittances
Responsible for billing of shipments, ensure that all charges for services rendered are included, and the rates are billed according to quotation
Various other duties as may be required