Agent Export Maritime/Ocean Export Agent

CMA CGM•Montreal, QC

About The Position

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

Requirements

2-3 years of relevant post-secondary education or experience.
Ability to provide exceptional customer service to clients
Excellent organization skills and be a proactive problem solver
Ability to manage own time and priorities workload to meet internal and external expectations
Must be proficient in all areas of Microsoft Office Suite
Excellent communication skills (written and verbal)
Good interpersonal and teamworking skills required

Responsibilities

Coordinate the activities of the maritime export department to ensure courteous and efficient customer service while maintaining a competitive cost structure for both CEVA Logistics and our clients.
Keep clients informed of the status of their shipment.
Receive orders from clients after analyzing their needs.
Make reservations with shipping lines.
Verify documents (B13, commercial bill, certificate of origin, credit letter, permit, etc.) to ensure that they conform to the customs regulations at origin as well as at destination.
Open files for shipment and enter data in the operational system according to the ISO standards of the company.
Update events in the Cargowise system.
Organize shipments and deliveries according to reservations.
Transmit notices and documentation to the client, overseas agent, or recipient.
Keep shipment files and overseas clients and overseas agents/recipient updated.
Invoice clients and ensure that all charges for services rendered are included and that rates are billed according to the agreement. (Renegotiate the rates to increase profitability)
Issue non conformity notices and customer complaints in accordance with ISO procedures.
Tracking shipments to destination, including transfer of shipments.
Other duties as requested by the immediate supervisor.