Logistics Coordinator - Inbound

Internal Job Board•Toronto, ON

2d•Hybrid

About The Position

This role ensures that inbound, export, and community donations logistical requirements are met while optimizing costs and ensuring service expectations. This role requires a self-driven individual with strong communication and organizational skills who can deliver high-level service through proactive communication. The ideal candidate will understand business-critical functions and priorities. They will confidently communicate timelines and delivery expectations across inbound, exports, and donation streams. They will drive operational excellence, identify process improvements, and ensure quality, compliance, and value across all National & International activities. As an Inbound Coordinator, you bring LUSH’s practices into all elements of your work: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

Requirements

Has held current role for a minimum of 1 year
At least 2 years of direct experience working in Logistics, Procurement and/or Distribution at Lush or externally
Demonstrated ability to be proactive and resourceful when dealing with issues and challenges
Demonstrated ability to work collaboratively and communicate effectively with others at all levels within the organization
Demonstrated ability to operate in a fast-paced, high-pressure, and dynamic environment, and the ability to adapt and change
Excellent analytical, critical thinking, and troubleshooting skills
Excellent oral and written communication skills
Self-directed and driven to achieve desired results
Service-oriented with keen attention to detail and diligent on follow-up
Proficient with MS Office and Google Suite
Respect for your working environment and those around you
Ability to travel domestically or or International travel as required

Nice To Haves

A minimum of 2 years of direct experience in freight/transportation and procurement
Strong understanding of transportation metrics and their role in supporting supply chain objectives
Transportation of Dangerous Goods certified
Knowledgeable in transportation laws and regulations
Experience with all modes of transportation

Responsibilities

Support the execution of inbound national and international logistics operations into North America, ensuring alignment with the direction set by the Inbound Lead
Coordinate and track inbound shipments from global suppliers and manufacturing sites into LUSH North America distribution points
Work closely with freight forwarders, carriers, and customs brokers to ensure timely and compliant import and export of goods.
Assist in maintaining and executing inbound transportation and export SOPs to ensure shipments meet all regulatory and customs requirements
Monitor shipment status, delivery timelines, transport costs, and service performance, escalating issues to the Inbound Lead as required.
Collaborate with internal stakeholders, including Procurement, Manufacturing, and warehouse teams, to support smooth inbound and export flow and resolve operational challenges
Provide regular updates and visibility on inbound shipment status, delays, and risks to stakeholders
Support customs clearance processes by ensuring documentation accuracy and compliance with import and export regulations.
Assist in identifying cost-saving opportunities such as freight consolidation, routing efficiencies, and carrier utilization improvements.
Maintain accurate data records, shipment tracking, and documentation within internal systems
Help identify inbound logistics constraints and proactively communicate risks to support contingency planning led by the Inbound Lead.
Contribute to continuous improvement initiatives focused on efficiency, cost reduction, and service level enhancements.
Support carrier performance tracking and contract compliance, flagging discrepancies or issues
Provide operational support for projects and initiatives related to inbound international logistics
Foster strong working relationships with external partners (freight forwarders, brokers, vendors) and internal teams to ensure alignment and service excellence
Take a proactive, solution-oriented approach to problem-solving, escalating complex issues appropriately to the Inbound Lead
Ensure timely communication of any disruptions that could impact inventory availability or downstream operations