Logistics Coordinator/Analyst Lead - PMO

3MD Inc.•Fort Wayne, IN

2d•$31 - $32•Onsite

About The Position

The Logistics Coordinator/Analyst Lead is responsible for ensuring that all product is delivered per client’s guidelines while operating within Denali processes and procedures. The Logistics Coordinator/Analyst Lead provides client support on behalf of multiple Denali resources (i.e. Project Managers, Service Engagement Managers, and Service Delivery Managers). They will assist with the movement and tracking of client orders as they move through the delivery cycle – from pre-planning to project wrap-up. This position will also create, update, and document processes and procedures as needed. As the team lead, they will be responsible for all first level escalations and training for all new hires.

Requirements

5+ years of experience in Logistics preferred
5+ years of experience working in Value Added Reseller or Warehousing environments preferred
Excellent communication skills with the ability to communicate effectively across technical and business-focused audiences
Strong Data Analytical abilities – able to take large quantities of data and distill it into actionable outputs
Strong Process Analytical abilities
Excellent multi-tasking skills (this is a very fast-paced environment)
Positive, outgoing customer focused with excellent customer service skills
Comfortable and willing to work in a constantly changing environment, and able to work with minimal direction
Strong administrative abilities
Comfortable and familiar with Microsoft Office (Word, Excel, Outlook, etc.)
Knowledge or IT terminology is a plus
Able to communicate with people at all levels of organizations, and many different personalities

Nice To Haves

Associates Degree preferred

Responsibilities

Responsible for ensuring that all projects involving services logistic services are successful
Assist with the movement and tracking of client orders as they move through the delivery cycle – from pre-planning to project wrap-up
Create, update, and document processes and procedures as needed
Interacts with all aspects of our organization. Coordination of: Communication, Customer satisfaction, Project coordination
Obtain tracking information of customers’ orders, transmit that information to our customers, and follow through to affirm delivery
Primary communicator regarding shipments to customers
Analyze shipment movements and suggest opportunities for improved efficiencies
Complete appropriate documentation needed to facilitate product delivery
Ability to mitigate project roadblock for delivery requests that are received outside of the standard process
Responsible for reviewing logistical processes, identify critical paths and opportunities for improvements
Ability to understand the logistical aspects of product life cycles, including coordination
Develop an understanding of customers' needs and take actions to ensure that such needs are met
Report progress and results of project plans
Direct team activities by establishing task priorities, scheduling and tracking work assignments, and providing guidance
Act as a subject matter expert and team escalation point
Conduct peer mentoring and training of the logistics team
Delivery of training to logistics coordinators/analysts
Provides direction to the employees for a variety of matters, including departmental policies and procedures, utilization of the HR portal for time off requests, customer communications in the field, the resources available, and career advancement advice