Logistics Coordination Lead - Events

EOS•Newark, CA

3d•$70,500 - $80,000•Onsite

About The Position

EOS IT Solutions is a Global Technology and Logistics company that provides Collaboration and Business IT Support services to large industry leaders. They deliver forward-thinking solutions based on multi-domain architecture, prioritizing customer satisfaction and quality of service. The Logistics Coordination Lead is a dedicated individual-contributor role responsible for the back-of-house device operations for a specific program. This includes ordering, provisioning, preparation, staging, shipping, on-site distribution support, and return reconciliation throughout the entire warehouse-to-event-to-warehouse cycle. The role also involves providing on-site device distribution support at guest-facing wearables setup, onboarding, and troubleshooting stations, interacting directly with VIP guests at high-visibility events.

Requirements

Proven experience in logistics, inventory management, device operations, or event operations.
Solid consumer-hardware technical aptitude, including diagnosing common device, pairing, charging, and connectivity failures, and assessing fixability.
Experience supporting live events, activations, or launches with strict timelines.
Demonstrated comfort in executive- and VIP-facing environments, with strong presence, poise, and professionalism.
Proficiency in warehouse/inventory management systems (WMS) and Microsoft Office / Google Workspace.
Strong organizational and multitasking abilities, capable of managing multiple details without oversight.
Excellent written and verbal communication and interpersonal skills.
High degree of discretion in handling confidential guest lists and pre-release hardware, with NDA compliance.
Proactive problem-solving skills and adaptability in a fast-changing, high-pressure environment.
Ability to operate autonomously as the sole owner of a function, being self-directed, making judgment calls without escalation, and disciplined about documentation.
Ability to influence and coordinate cross-functional partners without direct authority.
Ability to travel domestically and internationally.
Ability to work non-standard hours, including nights and weekends, as required by the event calendar (approximately 3+ events per month).

Nice To Haves

Hands-on experience with device provisioning, imaging, or firmware workflows at volume.
Familiarity with wearable/AR hardware.

Responsibilities

Own end-to-end device preparation for assigned events, including sourcing, firmware updates, provisioning, account setup, QR/serial scanning, charging, accessory fitting, and packaging to presentation standards.
Execute large-scale provisioning reliably against established throughput rates (approximately 10 units/hour, with over 500 units for a large event).
Plan backwards from known throughput to build realistic preparation schedules, calculating lead times, staffing hours, and station setup requirements to meet event device-ready dates, and flagging capacity risks early.
Establish and document repeatable provisioning SOPs and readiness checklists to ensure consistent preparation quality and enable partner or temporary staff execution for high-volume events.
Train and brief surge/floater support from partner teams on preparation and distribution standards before high-volume events.
Provide on-site provisioning support when device counts and timelines necessitate it.
Serve as the dedicated Inventory Prep Lead for assigned Medium and Large events, taking functional ownership of device readiness.
Maintain inventory tracking and chain of custody using client infrastructure and/or local warehouse systems, including serialization and asset tagging.
Manage post-event device collection, return processing, restocking, damage assessment, and serial number reconciliation.
Support quarterly cycle counts and variance reconciliation for program inventory.
Manage secure staging and storage of high-value and pre-release hardware.
Own the warehouse to event to warehouse flow, including inbound/outbound shipping, freight coordination, timelines, and contingency routing.
Coordinate coverage for East Coast and out-of-region events supported from the Bay Area facility, identifying lead-time and capacity risks early.
Build and maintain the device logistics run-of-show for each event, aligning with the broader event production timeline.
Provide first-line hardware support on-site, including device swaps, hot-spare deployment, charging and connectivity checks, and rapid diagnosis of failures.
Perform on-site provisioning for events requiring it due to volume or late guest additions, adhering to the same standards as warehouse preparation.
Troubleshoot issues within the scope of the role and escalate cleanly to the Event Production Manager for firmware issues at scale, account and connectivity issues, and event-level or guest-experience issues.
Maintain and ensure the readiness of an on-site hardware support kit, including spares, cables, chargers, tools, and consumables, before every event.
Staff the Smart Bar wearables distribution function on-site with XFN partners.
Direct the on-site device distribution workflow, briefing partner-team staff on preparation standards, handout processes, and record-keeping.
Support gifting/seeding logistics by tracking device distribution and configurations with accurate records.
Ensure Smart Bar setup, device display, and station presentation meet program standards.
Represent the company and client with poise and discretion in front of VIP guests, executive stakeholders, and partner teams.
Act as the point of contact for device and inventory matters to partners, stakeholders, and cross-functional teams.
Partner with the assigned Event Production Manager on event planning, on-site sequencing, and day-of decision-making, operating within their event structure while maintaining ownership of device readiness.
Participate in pre-event readiness reviews, XFN planning, and post-event debriefs.
Escalate clearly and early when a device commitment is at risk, providing options and recommendations.
Identify and mitigate risks to device readiness, including supply constraints, provisioning throughput, shipping delays, storage gaps, and last-minute changes, with proactive contingency plans.
Generate and distribute reports to leadership and program stakeholders on inventory position, deployment and recovery rates, labor tracking, spend, and post-event recaps.