Logistics Compliance Analyst
About The Position
The Logistics Compliance Analyst monitors, analyzes, and improves transportation and distribution compliance across the supply chain network. The role ensures adherence to customer routing guides, transportation requirements, company policies, regulatory guidelines, and service-level expectations. It investigates freight discrepancies and compliance failures, manages claims, and develops corrective actions to improve performance and reduce costs. The analyst partners with Transportation, Distribution, Customer Service, Inventory Control, Accounting, carriers, and customers to support accurate shipment execution, timely delivery, and continuous improvement. The role also manages perishable orders to ensure temperature compliance. The position supports the protection of company assets, improved service performance, reduced transportation-related costs, and customer satisfaction through effective compliance management and process improvement. It is based at the corporate office in Mount Pleasant, Pennsylvania, with no travel listed.
Requirements
- 1–3 years of experience in logistics, transportation, compliance, freight auditing, claims management, or supply chain operations.
- Understanding of transportation and logistics operations.
- Strong analytical and problem-solving skills, including the ability to identify trends and root causes.
- Proficiency in Microsoft Excel, data analysis, and reporting.
- Strong communication and relationship management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Detail-oriented, with strong organizational and follow-up capabilities.
Nice To Haves
- Bachelor’s degree in Supply Chain Management, Logistics, Transportation, Business Administration, or a related field; equivalent education and logistics experience may be considered.
- Experience handling freight claims and OS&D investigations.
- Experience working with carriers, distribution centers, and customer compliance programs.
- Knowledge of freight claim procedures, carrier liability, and transportation documentation.
- Familiarity with over, short, and damage (OS&D) claim processes.
Responsibilities
- Monitor transportation and distribution compliance metrics against customer requirements, company standards, and regulatory guidelines.
- File and manage freight claims from initiation through resolution, including collecting documentation, communicating with carriers, negotiating, and tracking recoveries.
- Analyze freight claims, shortages, damages, and delivery exceptions, and recommend corrective actions.
- Audit freight invoices, shipment documentation, bills of lading, proof of delivery records, and carrier performance data for accuracy and compliance.
- Conduct root cause analysis of transportation service failures, customer complaints, chargebacks, and compliance violations.
- Develop and maintain compliance dashboards, scorecards, and key performance indicators.
- Monitor carrier performance against service, compliance, and cost objectives.
- Collaborate with operations, distribution centers, suppliers, and carriers to implement corrective and preventive action plans.
- Support customer compliance programs by reviewing routing instructions, appointment adherence, shipment accuracy, and delivery performance.
- Maintain detailed records of claims, compliance investigations, recoveries, and corrective actions.
- Prepare reports for management on logistics performance, freight claims, service metrics, and compliance trends.
- Identify opportunities to improve transportation efficiency, reduce claims exposure, and enhance customer satisfaction.
- Manage perishable orders to ensure they are temperature compliant.
Benefits
- Competitive wages
- Bi-weekly pay
- 401k with company match
- Paid time off, which can be cashed out in lieu of time off
- Paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas
- Medical, prescription drug, dental, and vision coverage available after 14 days for full-time employees
- Hospital indemnity
- Term life insurance
- Pre-tax spending accounts
- Free flu shots for all employees
- Short-term and long-term disability
- Accident coverage
- Employee Assistance Program, including counseling, legal, financial, and work/life support
- Career advancement opportunities and opportunities to transfer to other locations or departments
- Training and development
- Individualized leadership training opportunities
- Individualized intern development
- Referral program
- Online purchase discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
