Logistics Client Support Representative (Korean Bilingual)

OEC Group • New Hyde Park, NY

1d • Hybrid

About The Position

The Logistics Client Support Representative will be responsible for creating internal customer profiles in CargoWise, assisting customers in making suitable choices for their needs, and providing quotations. This role involves coordinating with customers and other departments to ensure smooth freight movement, providing tracking information and shipment updates. The representative will communicate with customers via phone or email to build strong relationships and provide excellent service, handle special requests, send new shipment bookings, and validate/confirm ocean/air shipment bookings from origin to destination. Daily management of emails and phone calls from customers and other offices/departments related to respective accounts, and directing customer questions/concerns to the correct department as needed, are also key duties.

Requirements

• Fluency in Korean is required.
• Proficient in MS Excel
• Strong organization skills
• Strong follow up skills
• Strong communication skills
• Experience dealing with a high volume of data entry

Nice To Haves

• 1+ years of import freight forwarding experience is preferred.
• Experience with CargoWise is a plus.
• Bachelor's degree preferred

Responsibilities

• Creating internal customer profiles in CargoWise to provide all departments with detailed customer information when needed.
• Use best judgment and knowledge to assist customers in making the most suitable choice for their needs.
• Provide quotations to customers when required.
• Coordinates with customers and other departments to ensure the smooth movement of freight by providing tracking information and shipment updates to customers.
• Communicates with customers by phone or email to build excellent customer relationships to in order to provide great customer service.
• Handles any special requests from our customers.
• Sends new shipment bookings to customers.
• Validates and confirms all ocean/air shipment bookings from origin to destination, ensuring customer satisfaction.
• Manage daily emails/phone calls from customers and other offices/departments pertaining to respective accounts.
• Directs customer questions/concerns to the correct department as needed.

Benefits

• Competitive salary
• Full benefits package
• Opportunities for professional growth
• Individual Health Insurance Coverage (Medical, Dental and Vision)
• Life and Accidental Insurance Coverage
• Vacation, Personal and Floating Days
• 401K Plan with up to 3% company match
• Fun, family-oriented work culture
• Company outings such as team dinners, holiday parties, company picnics, and team building activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level